Community, Participation & Volunteering Assistant

National Trust; Isleworth; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Pension up to 10%

Free entry to National Trust places

Rental deposit loan

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday entitlement 32 days + purchase

Flexible working

Employee assistance

Free parking

Job summary

National Trust at Osterley Park and House in Isleworth is seeking a part-time Community, Participation & Volunteering Assistant. The role is 15 hours per week, predominantly weekends, with some school holiday work.

You will welcome visitors, support volunteers and community groups, and help run events with DBS clearance as required. You will be based on site at Osterley Park and House and may assist in off-site community spaces.

Qualifications

• Commitment to providing excellent service to visitors and communities.
• Experience coordinating volunteers or community groups is helpful.
• Ability to support events and activities with flexibility.
• Willingness to learn and adapt to new ways of working.

Responsibilities

• Welcome and assist community groups visiting Osterley Park and House.
• Support established community-led events (e.g., Eid and Diwali).
• Help develop new ways of engaging audiences and partners.
• Ensure a warm, inclusive environment for all visitors and volunteers.
• Cover Cycle Hire during annual leave and assist on weekends when required.
• Support administration for community visits and events.

Skills

Customer service

Volunteer coordination

Event support

Team player

Organised

Job description

Summary

Working with the Senior Community, Participation & Volunteering Manager and Active Outdoors Assistant, you’ll support daily operations, including welcoming community groups visiting the house, gardens and parkland.

This is a 2 day a week role with regular weekend working. During school holidays and the summer this will be most weekends, with some weekday working when required, including bank holidays.

This role is all about connecting with people; helping everyone feel welcome and involved at Osterley. Working with volunteers and local communities, you’ll be making a vital contribution to the Trust’s cause of caring for places so that people and nature can thrive, now and into the future.

This role is required to work with vulnerable groups including children and any offer of employment or volunteering is subject to a satisfactory enhanced DBS check.

Hours: 15 hours per week

Duration: Permanent

Salary: £13.25 per hour

Interview dates: TBC

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What It's Like To Work Here

Working within a wonderful, bustling atmosphere this role of Community, Participation & Volunteering Assistant, will support with operations and the organisation of community events and activities. Together with a team of volunteers you will provide a fantastic welcome to Osterley Park and House. You’ll connect with people and help them connect with nature through outdoor activities, especially Cycle Hire and outdoor walks/running groups, while also raising awareness of our work for climate action.

What You'll Be Doing

As our Community, Participation & Volunteering Assistant, you'll be supporting the wider team by maintaining links with the local community. You’ll help to make this a flexible, positive and inclusive place for partners, community groups and volunteers to get involved. This will mean supporting established community-led events, such as for Eid and Diwali.

You’ll support our work in developing new ways of working together and deepening relationships with existing and new audiences. You’ll also support our teams in offering a warm welcome and working with all kinds of people.

You’ll be based in Osterley Park and House and may also help off-site by going into community spaces. Working alongside our community partners, you'll help with day-to-day operations while welcoming visitors, helping ensure that they have a safe and enjoyable visit.

You’ll support the Active Outdoors Assistant by covering Cycle Hire during periods of annual leave, and assist the running of this service on weekends when required. You will assist with the organisation of volunteers and may help with some practical maintenance tasks (full training and resources provided - particularly for Cycle Hire).

You’ll support the Senior Community, Participation and Volunteering Manager with administration tasks relating to community visits and events.

Who We're Looking For

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place

Osterley Park, Jersey Road, Isleworth, TW7 4RB

Documents

Community, Participation & Volunteering Assistant - A2.pdf

Requirements

Compliance.Eligibility to Work in the UK

Closing Date

15th November 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.