Live Well Community Navigation Service Administrator

Action Together; Tameside; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Flexible working

Health coverage

Professional development

Cycle/tech loan

Pension 6%

Annual leave 26+

Job summary

Action Together in Tameside is recruiting for a Live Well Community Navigation Service Administrator. You will be the first point of contact for clients, triaging queries and coordinating between clients, staff and referrers to keep the service running smoothly.

The role requires empathy, strong organisation, and excellent communication. You will work across Tameside to connect people with the right support, build relationships with local services, and maintain accurate case records.

Qualifications

• Empathetic, inclusive and highly motivated with excellent communication and interpersonal skills.
• Well organised, able to manage multiple priorities and strong attention to detail.
• Confident using case management systems and maintaining accurate records with diverse stakeholders.

Responsibilities

• Be the first point of contact into the service for clients, triaging cases and helping people with queries.
• Act as ambassador for Action Together and the wider Offer.
• Work with referrals across Tameside to ensure smooth service delivery.

Job description

We connect people with what’s happening in their community, develop community ideas into action, strengthen local organisations, and provide strategic influence for the charity and voluntary sector.

The Action Together team is vital in achieving the charity's purpose - to maximise opportunities to create positive social change; promote social justice and harness social benefit; and to strengthen the voluntary, community, faith and social enterprise sector.

We're looking for people who share our values to join our team

Community Navigation Service

The Tameside Live Well Community Navigation Service helps adults aged 18 and over access the support, opportunities and connections they need to live well. Delivered in communities across Tameside and funded by Tameside Council, the service supports people who want to make positive changes to their health, wellbeing, or circumstances by connecting them with the right help at the right time.

Our independent Community Navigators work alongside local residents, providing as much or as little support as needed. With detailed knowledge of services, activities and community resources across Tameside, the team helps individuals find personalised support that matches their needs, goals and interests. Whether someone is looking to improve their wellbeing, access practical help, build confidence, reduce isolation, or become more connected to their community, we help them navigate the options available. By building strong links with local statutory services, community organisations and voluntary groups, Community Navigation makes it easier for residents to access support and prevent issues from escalating.

Alongside direct support for individuals, the service also invests in community development to strengthen local networks, identify gaps in provision and ensure communities have the resources needed to meet the changing needs of Tameside residents.

Focused on what matters most to the people we work with, the service helps individuals discover opportunities, build meaningful connections and access the support they need to live well.

The Role

Live Well Community Navigation Service Administrator

The Community Navigation Service Administrator is the ‘glue’ that holds the service together working between our clients, staff, internal teams and referrers across Tameside. You will be the first point of contact into the service for clients, triaging cases and helping people with queries; and the ambassador for this and our wider Action Together Offer.

The ideal candidate

The ideal candidate will be an empathetic, inclusive and highly motivated individual with excellent communication and interpersonal skills, committed to achieving the best outcomes for the people they support. They will be well organised, able to manage multiple priorities effectively, and demonstrate a strong attention to detail. They will be confident using case management systems, maintaining accurate records and communicating professionally with a wide range of stakeholders, including members of the public, colleagues, health and care professionals and referral agencies.

Tameside Community Navigation- Recruitment Information Session

We are hosting an online information session about this role and the Tameside Live Well Community Navigation Service. This session is an opportunity to hear more about the work we do, how this role fits in with the service and to ask any questions about working for Action Together.

Date: 30 September 2026

Time: 5-6pm

To register for a place on this session please follow this link: Tameside Community Navigation - Recruitment Information Session | Action Together

Equality, Diversity and Inclusion

At Action Together we value diversity, promote equity and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We are committed to ensuring that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status or race.

In order to ensure equity of opportunity, Action Together offers a guaranteed interview to any candidate meeting the essential criteria as listed in the person specification who identifies as a disabled person. Further information and instructions can be found in section 7 of the application form.

Action Together is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees to demonstrate this commitment.

Right to work

We do not hold a Sponsor License and are unable to accept applications which require sponsorship to work in the UK.

Please note, the successful candidates will be required to undertake a Basic Disclosure and Barring Service (DBS) check. A positive Disclosure of Offences will not automatically bar an applicant from being appointed and suitable applicants will not be refused employment because of offences that are not relevant.

More information on DBS checks and our Recruiting Ex-Offenders Policy can be found on the Work with us page .

Support for applicants

We understand that not all applicants have access to the same support or opportunities for interview preparation, so we have included a range of support available on ourWork with us page .

Job Information

• Locations: Hybrid, Tameside
• Working Hours: Full-Time
• Working Hours Per Week: 36 per week (full time)
• Role Type: Permanent
• Closing Date: 12 October 2026@ 09:00am
• Contact Name: HR Team
• Contact Information: 0161 339 2345
• Flexible Working Options: FlexitimeCompressed hours
• Would You Consider a Job Share: No
• Would You Consider a Secondment: No
• Employee Benefits:
  • Flexible working in practice (e.g., flexibility around start/finish times and the ability to balance office, home and community-based working, subject to role requirements)
  • A commitment to reasonable adjustments and access support throughout recruitment and employment—please tell us what you need and we will work with you to put it in place
  • An inclusive working culture with ongoing learning (including equity, anti-discrimination and cultural awareness) and support to do your best work
  • Membership of SimplyHealth which pays a contribution towards the costs of visiting the dentist, opticians and physiotherapy as well as access to counselling services
  • Ongoing professional development
  • Cycle and tech loan schemes
  • 26 days holiday per year (increasing with length of service up to 31 days per year) plus bank holidays
  • Employer Supported Volunteering
  • Pension scheme - with 6% employer contribution