Community Navigator

AKG UK; East Midlands; On-site; GBP 26,000 - 36,000; Full time

Job summary

Intuitive Thinking Skills is seeking a Community Engagement Navigator to identify and support vulnerable individuals across Derby. You will assess needs, deliver personalised guidance, and collaborate with multi-disciplinary teams to connect clients with appropriate services.

You will maintain caseloads, prepare progress reports, and advocate with external agencies to improve outcomes and access to housing and welfare support.

Qualifications

• Experience in multidisciplinary, multi-agency environments across public, voluntary and private sectors.
• Ability to build/maintain relationships with commissioners, purchasers, partner agencies and customers.
• Experience in project management and delivering outcomes.
• Strong literacy and numeracy skills with ability to interpret data and present it clearly.
• Proficiency in MS Office to create reports and presentations.
• Current driving licence or access to transport.

Responsibilities

• Identify and engage vulnerable individuals in the Derby area.
• Carry out assessments and risk assessments for clients.
• Liaise with partner agencies and contribute to multi-agency groups; refer to services as needed.
• Maintain a caseload with tailored, ongoing guidance; monitor progress.
• Admin tasks: collect statistics, compile progress reports, and track caseloads.
• Engage with partner services to build relationships and improve service delivery using evidence-based tools.
• Advise on benefit maximisation and pathway to accommodation for clients.

Skills

Project management

Stakeholder management

Risk assessment

Literacy and numeracy

Microsoft Excel

PowerPoint

Word

Driving licence

Tools

Microsoft Excel

PowerPoint

Word

Job description

Reporting to: Ambition Derby Service Manager Accountable To: Head of Operations

Background

IntuitiveThinkingSkillsplaceahighvalueonthelifeexperiencesofindividuals, regardlessoftheirbackgrounds.Assuch,allroleswithintheorganisationare primarilyfocussedonfosteringtheseexperiences,supportingemployeesto thriveinwhateversectortheyareworkingin.

Thisemphasisontheskillsofourworkforceisprimarytoallotheractivities,as withoutareleventlyskilled,empoweredandhighlymotivatedworkforcewewill failtosupporttheneedsandaspirationsofourlearners.

JOB PURPOSE

WorkingasaCommunityEngagementNavigatoryouwillbeinvolvedin engagingwithpeoplewhoarevulnerableacrossseveralfieldssuchas,butnot restricted to substance misuse, criminal justice, homelessness, mental health, domesticabuseandsexworking.Youwillbeassessingtheirneedsand deliveringpersonalisedsupporttoencourageindividualstomakepositive changes.AsaCommunityEngagementNavigator,youwillalsoworkin partnershipwithmulti-disciplinaryteamsandagencies.

• Will work to identify and engage with those in need around the Derby Area
• Carry out assessments and case work as necessary focussing on harm reduction
• Responsible for liaising and networking with partner agencies and feeding into strategic multi-agency groups, as well as completing referrals to other agencies
• Carry out risk assessments in relation to all clients, and carry out regular reviews in line with our risk management protocols
• To maintain a caseload of clients and offer clients assertive, consistent, ongoing advice and guidance tailored to their individual needs.
• Administration duties such as compiling statistics and progress reports, including recording and monitoring of caseloads
• Hot desking around partner services to build and maintain healthy working relationships
• Evaluate and monitor the work as required and update monitoring databases including reviewing client progress with service users using evidence-based review tools.
• Identify ways in which project services can develop and improve with special reference to vulnerable people in Derby
• Proactively engage with difficult and vulnerable clients and support clients to make informed choices about their own wellbeing
• Advocate where possible on behalf of clients with external agencies e.g. Drug / Alcohol Services, Employment, Probation, Health Care Providers
• To motivate and help clients access pathways to accommodation
• Accompany clients to attend appointments and where possible to encourage the clients to represent themselves
• Negotiate support plans with each client and ensure their benefits are maximised and clients are supported to manage budgets
• Undertake welfare checks where required
• Provide clients with practical and emotional support of active engagement, and build on client’s strengths
• Working with Service Lead and Designated Safeguarding lead with Safeguarding matters standardsofcustomerservice throughout.
• To support your Line Manager through participating in relevant activities and attending meetings where necessary.
• Undertake any other duties as required

  KEY DUTIES AND RESPONSIBILITIES

  • To deliver high quality provision to learners, maintaining the highest
  • To support the development and collation of the product evidence base through timely data collection and recording of information.
  • To liaise with and provide training to partner agency staff to ensure effective relationships that facilitate quality engagement with learners, support collection of activity, performance and outcome information and promote business growth.
  • To highlighting any issues or areas of concern with your line manager.
• To promote and support the mission, vision and values of the company always, providing a quality service and treating all those with whom they come into contact in a courteous and respectful manner.
• To be aware of and compliant with all company policies and procedures.
• To ensure familiarity with partner agency policies and procedures when working within their sites regarding Health & Safety, Safeguarding and incident reporting.
• To identify any learning, development and training needs, bring these to the attention of your line manager through regular supervision and appraisal reviews.
• Any other duties appropriate to the role as tasked by your Line Manager or Company Directors.

PERSON SPECIFICATION

Essential Criteria

• Experience of working within a multidisciplinary, multi-agency environment including the public, voluntary and private sector providers and commissioners.
• Demonstrate the ability to develop and maintain working relationships with a wide range of stakeholders including representatives of commissioners, purchasers, partner agencies and customers.
• Demonstrate project management skills and experience.
• Well-developed literacy and numeracy skills and a clear understanding of transactional analysis.
• Highly proficient in the use of software packages such as Microsoft Excel, PowerPoint and Word to interpret data and create presentations and/or reports of the highest standard.
• Hold a current driving licence and/or have access to a form of transport which will permit the applicant to meet the post requirements in full.

Desirable Criteria

• Knowledge of, and experience in supporting provision through peer mentoring, especially within a hard to engage customer cohort.
• Ambitious and willing to be flexible regarding working times and locations.
• Able to develop staff and create and maintain positive team environments.

Personal Qualities

• Developing self-awareness
• Managing Yourself
• Continuing Personal Development
• Acting with Integrity Working with Others
• Developing networks
• Working and leading within Teams Managing Services
• Planning
• Managing resources Targets and Outcomes
• Delivery of key output and outcome targets, ie commencements, completions, measurable cessation of negative behaviours, positive life changes ie job starts etc.
• Increase new referrals into the business amongst partner agencies

Intuitive Thinking Skills is committed to creating an inclusive and accessible recruitment process. We welcome applications from candidates with a range of backgrounds, experiences and working styles. Candidates are encouraged to let us know if they require any reasonable adjustments during the recruitment process.

Applicants do not need to meet every desirable criterion to apply; we are interested in relevant skills, potential and values alignment as well as direct experience.

All colleagues are responsible for following organisational policies, procedures and relevant legal and regulatory requirements, including safeguarding, Prevent, health and safety, equality and inclusion, UK GDPR/data protection and information security.

The postholder must support compliance with applicable organisational standards, including ISO 27001 Information Security, ISO 9001 Quality Management and ISO 14001 Environmental Management, by maintaining accurate records, protecting confidential information and escalating concerns appropriately.