Community Navigator

British Red Cross; Denbigh; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Holidays

Pension scheme

Recognition platform

Discounts

Wellbeing support

Learning & development

Will writing service

Death in service

CycleWork

Job summary

British Red Cross is seeking a Community Navigator to support people in Denbighshire through social prescribing and linking with local services. The role is based on-site across Denbighshire with a fixed term contract until March and a pro rata salary.

You will work with Community Resource Teams and healthcare professionals to assess needs, develop support plans, and connect service users with appropriate community and third sector resources, while maintaining confidentiality and strong

Qualifications

• Must be proactive and responsive to service requests.
• Strong communication skills, both written and verbal, with a diplomatic approach.
• Ability to plan own workload, manage time, and work as part of a team.

Responsibilities

• Work with Community Resource Teams and local services to support Social Prescribing.
• Carry out needs assessments and develop support plans for service users.
• Provide accurate information about community resources and facilitate access to support.

Skills

Proactive

Diplomatic communication

Workload planning

Written and verbal communication

IT literacy

Job description

About The Role

Community Navigator Location: Covering county of Denbighshire (On-site) Salary: £, to £, per annum, pro rata Hours: per week Contract: Fixed term contract (until st March ) Additional Requirement: Applicants must have a full licence ( years) and access to a vehicle. Do you have knowledge of services (both statutory and third sector) which are available within Denbighshire community? Then this role could be for you! Our team of Community Navigators in Denbighshire provide a link between Health and Social Care professionals, Denbighshire citizens, their family, and carers. As part of the team, you would provide assistance within the community and third sector. This approach can also be known as ‘Social Prescribing’ which is a mechanism for linking citizens with non-medical sources of support within the community. You will recognise that people are experts in their own life but sometimes they need someone else to help them to identify and work towards the outcomes that they would like to achieve.

What will a day in the life of a Community Navigator involve?

• You will work closely with the Community Resource Teams, ‘Talking Points’, SpoA Wellbeing Coordinators, Complex Disability Team, Primary care, Community Mental Health Teams and other people from a range of local services.
• You will engage with service users of Talking Points in their normal place of residence or perhaps at another setting. You will carry out needs assessments and develop support plans utilising the “What Matters” approach.
• You will be a source of current, accurate and timely information and knowledge about a comprehensive range of help available within the community. You will improve the service quality for the benefit of service users.

What do you need to be a successful Community Navigator?

• Being proactive, can react quickly to service requests and appreciate the importance of the service you are providing.
• Dealing with queries in a diplomatic, confidential and non judgemental manner.
• Comfortable planning your own workload and working remotely whilst still part of a team.
• Excellent communication skills, both written and verbally.
• IT literate, particularly with Microsoft packages

Interested? The closing date for applications is on Wednesday th September.

In return for your commitment and expertise, you’ll get:

• Holidays: days annual leave (including bank holidays), pro rata, plus the option to buy extra leave.
• Pension Scheme: Up to % contributory pension.
• Recognition Platform: Managers can reward great work with retail vouchers.
• Discounts: Discounts through our Reward Gateway, Blue Light Card, Tickets for Good, and more.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Learning & Development: A range of career and learning opportunities.
• Will Writing Service: Access to a free will writing service.
• Death in Service: A tax‑free lump sum paid to your beneficiary in the event of your death.
• CycleWork: Lease a bicycle through the scheme.

We are proud to be a Disability Confident and Carers Confident employer.
We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders