Mental Health Navigator

Northamptonshire Mind; Northampton; On-site; GBP 23,000 - 29,000; Full time

Job summary

Northamptonshire Mind is seeking a navigator to provide rotating coverage between the Integrated Response Hub and Community Mental Health Team bases. The role involves triage, brief interventions, and referral to NHS and community resources. A full-time 37-hour week is offered, with part-time applications considered.

The role supports people with mental health needs across Northamptonshire. Responsibilities include assessing needs by phone, supporting behavioural change, and documenting

Qualifications

• Experience with vulnerable adults in 1:1 settings using person-centred approaches.
• Ability to record accurate notes and manage case information securely.
• Proficient with basic IT tools and patient record systems.
• Comfort with telephone assessments and directing to relevant services.

Responsibilities

• Provide telephone-based assessments to determine support needs and link to NHS or community services.
• Deliver structured behavioural-change interventions using motivational interviewing.
• Promote local mental health services and maintain a resource library.
• Navigate patients to 3rd sector services after assessments.
• Record meetings and interventions on the Systm1 system.
• Work with NHFT and CMHT to support caseloads and service development.
• Attend meetings and ensure professional boundaries and confidentiality.

Skills

Motivational interviewing

Telephone-based triage

Communication skills

Confidentiality

Full Driving Licence

Tools

Systm1

Microsoft Teams

Zoom

Job description

The role operates on a rotating shift basis 7 days per week from 8am to 8pm, whilst working in the Integrated Response Hub (IRH). You will be required to deliver the service through initial telephone-based triage directing callers to relevant NHS, 3rd sector or other community service. The role also supports the Community Mental Health Team (CMHT) operating Monday to Friday 9am-5pm at the CMHT bases throughout the County. You will be required to deliver the service either face to face, via Team/Zoom or over the telephone. You will rotate between the Integrated Response Hub & the CMHT base on a 2 weekly basis. This vacancy is for a full-time position (37hours), however part-time applications will also be considered; please state your preferences clearly on your application.

Key Duties Include Integrated Response Hub

• Provide telephone-based assessments to understand what support is required for the individual and facilitate links with specialist services, both in the community and with the National Health Service.


• Support individuals through providing structured interventions to support behavioural change using motivational interviewing communication style.


• Promote local mental health services and activities, both statutory and non-statutory.


• Develop, update, and contribute to a resource library.


• To contribute positively to working relationships within the team, managers and other organisations.


• Working collaboratively with the National Health Foundation Trust, Emergency Services, and 3rd Sector services.


• Recording accurate detailed notes on a computer system.

Community Mental Health Teams

• Support individuals through providing structured interventions to support behavioural change using motivational interviewing communication style.


• Offer low level emotional support. This can be via telephone, Teams/Zoom or face to face.


• Following assessment navigate patients to other 3rd sector services, training courses & other community resources that will benefit the patient.


• Assist patients to access the services identified.


• Work with patients to build confidence to attend services identified.


• Review whether identified services are working for the patient.


• Under supervision of NHFT staff see patients on a short term basis (3-4 times over a period of time) to offer support & guidance.


• Work with the NHFT to support them with their caseloads.


• Work with NHFT on a piece of work identified for the patient that the Navigator can lead on.


• Participate in any other work identified by the NHFT Practitioner that is deemed suitable for a Navigator


• Ensure all meetings/interventions with patients is recorded on Systm1.


• Report any concerns directly to an NHFT Practitioner.


• Attend any meeting identified for the Navigator to attend.

Expectations: All staff are expected to embody our mission, values, and competencies. This includes the expectation that they will;

• Show passion for what Northamptonshire Mind does and the changes we are making for people with mental health issues


• Work collaboratively across teams, services, locations, and organisations.


• Be willing to grow & develop the service


• Stand up for what they believe is best and trust in themselves and each other.


• Be open to others, ourselves and show a commitment to learning.


• Communicate effectively, ensuring their messages are understood and that they strive to understand others.


• Value diversity and treat others with respect, show sensitivity towards differences, promoting and encouraging diversity, building on people's skills and talents to enhance our work.


• Take responsibility for their decisions.


• Always maintain an appropriate level of confidentiality
  Essential (E) , Preferred (P)


• To have a positive attitude towards people with mental health issues (E)


• Demonstrate organisation and scheduling skills effective planning, to be creative and solutions focused. (P)


• Resilience and ability to deal with challenging situations.(E)


• Previous experience of working with vulnerable adults in a 1:1 setting and person-centred way.(P)


• Experience of creating and managing personal improvement/wellbeing plans for service users. (P)


• Ability to work within professional boundaries.(E)


• Computer literate (E)


• Full Driving Licence (E)