Community Health Navigator

Cardiff and Vale University Health Board; Bath; On-site; GBP 21,000 - 27,000; Full time

Job summary

Cardiff and Vale University Health Board is seeking Community Health Navigators to join the Bath & North East Somerset, Swindon and Wiltshire (BSW) Community Health Services Single Point of Access (SPA) team. You will play a vital role as the first contact for patients, the public and professionals, providing information, guidance and signposting to suitable services.

You will handle enquiries by phone, email and post, process referrals, and help direct patients to the most appropriate care in

Responsibilities

• Handle enquiries via telephone, email and post, providing information, guidance and signposting to appropriate services.
• Process referrals, maintain accurate patient records, and ensure patients are directed to the most appropriate service in line with established pathways and protocols.

Job description

Be the First Point of Support That Makes a Difference

We are looking for motivated and customer-focused Community Health Navigators to join our BSW (Bath & North East Somerset, Swindon and Wiltshire) Community Health Services Single Point of Access (SPA) team.

As a Community Health Navigator, you will play a vital role in helping patients access the right care and support at the right time. Acting as the first point of contact for patients, members of the public, healthcare professionals and colleagues, you will provide a professional, compassionate and efficient service across a range of community health services. Working within a busy and supportive team, you will handle enquiries via telephone, email and post, providing information, guidance and signposting to appropriate services. You will also be responsible for processing referrals, maintaining accurate patient records, and ensuring patients are directed to the most appropriate service in line with established pathways and protocols.

This is a fast-paced and rewarding role that requires e We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here.

About the Company

We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here.