Community Manager

DK Music Group; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Community Manager to support its innovative online academy. This fully remote role involves engaging with members, assisting in educational content planning, and fostering a vibrant community for independent musicians. You'll play a crucial role in ensuring a seamless experience for learners while collaborating closely with leadership to implement new initiatives. If you are organized, proactive, and love music, this is the perfect opportunity to make a meaningful impact in the lives of aspiring artists worldwide.

Benefits

Work-from-home flexibility

Company pension scheme

Bonus potential based on growth

Supportive team environment

Qualifications

• Experience in community management or customer support roles.
• Strong communication skills and a passion for music education.

Responsibilities

• Oversee the DKMBA online community and foster member engagement.
• Assist with course development and track performance.

Skills

Community Management

Communication Skills

Organizational Skills

Tech Literacy

Customer Support

Education

Experience in Community Role

Background in Music or Education

Tools

Kajabi

Canva

Google Drive

Job description

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Community Manager ┃ Permanent Role ┃ Fully Remote ┃ Support and Grow the Next Generation of Musicians

About Us

DK Music Group is at the forefront of empowering musicians, with DKMBA (DK Music Business Academy) as one of our flagship platforms. Founded by Damian Keyes, former director of The Brighton Institute of Modern Music, DKMBA offers online courses, resources, and an engaged community for independent artists navigating today’s music industry.

As we continue to grow, we’re looking for a proactive and people-oriented Community Manager to support the smooth running of the academy, assist in educational content planning, and ensure our members are supported and engaged every step of the way.

Role Overview

As the Community Manager, your role is to be the glue that holds the academy together — supporting day-to-day tasks, building a strong sense of community, and ensuring both our internal team and members are looked after. You'll work closely with our Head of Academy and upper management, providing key assistance, helping implement new ideas, and making sure the member experience is seamless.

This is an ideal role for someone organised, kind, and passionate about music, education, and building real connections online.

Key Responsibilities

Community Management & Engagement

• Oversee the DKMBA online community (Facebook Group and Kajabi) to support members, approve posts, and foster engagement.
• Share regular updates, competitions, prompts, and conversation starters.
• Monitor and respond to member questions and feedback with warmth and professionalism.
• Organise and host occasional community check-ins or engagement events (e.g. live Q&As, giveaways).

Content & Course Support

• Assist with course development by helping structure lesson materials, uploading content, and updating our learning platform.
• Collaborate with Damian Keyes and the Head of Academy on new educational initiatives, feedback gathering, and launch prep.
• Track course performance and assist with refining member learning journeys.

Admin & Operations

• Manage inbox tasks including cancellations, playlist requests, and support tickets.
• Keep internal systems updated including course data, payments, member churn, and basic reporting.
• Assist in setting up monthly live sessions, including reminders, tech support, and post-session follow-ups.

Personal & Team Support

• Provide assistance to senior leadership and team members with scheduling, resource organisation, and internal communication.
• Support Damian with calendar reminders, content uploads, and occasional personal admin related to the academy.
• Contribute to ongoing improvements and systems documentation to ensure consistency and learning from past launches.

What We’re Looking For

• A warm, people-focused communicator who loves helping others.
• Organised, reliable, and comfortable juggling multiple small projects.
• Someone who takes initiative and thinks proactively about improving systems.
• Good tech literacy (familiarity with platforms like Kajabi, Canva, Google Drive, etc.)
• A love of music and understanding of the challenges faced by independent musicians.
• Experience in a customer support, admin, education, or community role preferred.

This is a fully remote position based in the UK.

Working Hours: Monday to Friday (10am–6pm GMT, flexible within reason)

• Work-from-home with flexible hours
• Company pension scheme
• Bonus potential based on growth
• A fun, supportive team invested in your development
• The chance to contribute meaningfully to musicians’ careers around the world

To Apply

Please send your CV and a brief intro to Yasmin Howells, General Manager at DK Music Group: [e-mail]

In your email, please tell us a bit about why this role excites you and when you’d be available to start.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

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