Community Manager

TN United Kingdom; Buckingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative company seeks a passionate Community Manager to enhance member engagement in a luxurious workspace environment. This role involves creating a thriving community, delivering exceptional service, and supporting various initiatives to ensure member happiness. You will collaborate with senior managers and play a pivotal role in onboarding new members while also promoting a vibrant work culture. With a focus on well-being and community growth, this position offers a unique opportunity to make a significant impact in a dynamic setting. Join a team that values kindness, collaboration, and action.

Benefits

25 days annual leave plus bank holidays

Access to Betterspace mental health platform

Two volunteer days per year

Cycle to Work scheme

Gym memberships

Medicash

Pension contributions

Unlimited free coffee, tea, and fruit

Monthly team lunches

Company-wide and regional meet-ups

Qualifications

• Experience in building engaged communities and delivering exceptional member experiences.
• Experience in co-working, events, luxury retail, or hospitality sectors.

Responsibilities

• Being the main contact for community and member needs, ensuring engagement and happiness.
• Managing move-in and onboarding processes for new members.
• Conducting tours and viewings efficiently.

Skills

Community Engagement

Customer Service

Event Management

CRM Management

Tools

OfficeRnD

HubSpot

Job description

Social network you want to login/join with:

Community Manager (Flexible Workspace) –

B Corp Certified business

DiSRUPT Agency is partnering with a luxury brand offering stunning commercial spaces for companies to work and enjoy themselves. They host company events, networking opportunities, and provide a high-end location to socialise and work remotely.

The Community Manager will be the primary point of contact and “go-to” for the community and all member needs, supporting the delivery of member engagement and happiness. You will also assist the Senior Community Manager (SCM) and Regional Operations Manager (ROM) in creating an environment where our members can thrive, providing exceptional service to all users of our spaces.

You must be passionate about people, obsessed with organisation, and committed to delivering a 5-star customer service experience.

Responsibilities include:

• Being the main contact for community and member needs, ensuring engagement and happiness.
• Supporting the SCM and ROM in creating a thriving environment.
• Managing move-in and onboarding processes for new members, working with the SCM to meet KPIs and SOPs.
• Collaborating with the SCM and Membership & Events Manager to deliver engagement programmes.
• Implementing wellbeing initiatives with partners/providers.
• Supporting marketing efforts, including social media and the Amplification Studio.
• Connecting members and growing community engagement.
• Promoting app and portal usage, ensuring data accuracy.
• Maintaining CRM systems like OfficeRnD and HubSpot for accurate reporting.
• Managing member communications, including newsletters and updates.
• Conducting tours and viewings efficiently.
• Monitoring competitors in the local area.

Skills & Experience Required:

• Experience in building engaged communities and delivering exceptional member experiences.
• Experience in co-working, events, luxury retail, hospitality, or members' clubs sectors.
• Experience working in start-ups, SMEs, or purpose-driven businesses.

What you’ll get:

• 25 days annual leave plus bank holidays.
• Access to Betterspace mental health platform.
• Two volunteer days per year.
• Perks through Lumina, including Cycle to Work, gym memberships, medicash, and pension contributions.
• Membership to various workspaces and clubspaces.
• Unlimited free coffee, tea, and fruit, plus monthly team lunches.
• A copy of our book and training from author Richard Johnson.
• Company-wide and regional meet-ups, plus site events and socials.

Our client fosters a culture of action and seeks passionate, kind, and collaborative individuals to join their team.