Community Manager

Humankind Global Recruitment; Manchester; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is on the lookout for an experienced Online Community Manager to enhance brand presence across various platforms. This role involves daily monitoring of online forums, fostering community engagement, and collaborating with teams to produce exclusive content. The ideal candidate will possess an entrepreneurial mindset, experience in community management, and a strong ability to work with social media tools. Join a dynamic team that values community needs and aims for sustainable growth while enjoying the perks of a vibrant work culture. If you thrive in fast-paced environments and love connecting with diverse communities, this opportunity is perfect for you.

Qualifications

• Experience in community management and building community servers is essential.
• Ability to operate autonomously and represent core values professionally.

Responsibilities

• Monitor member activity and report trends to the Community Team Leader.
• Manage Discord live events and engage with the community.
• Collaborate with social media managers to drive content creation.

Skills

Entrepreneurial mindset

Community management

Social media tools

Strong work ethic

Team collaboration

Adaptability to new software

Tools

Discord

Telegram

Reddit

YouTube community

Trustpilot

Job description

Manchester City centre (2 days per week onsite)

The company

Our client has the single-minded belief that in order for their business to be sustainable in the long term, fulfilling community needs will be at the centre of their strategy. As a company that is on a hyper growth trend, they are hiring a new team of community managers to foster their growing online presence in forums.

The role

We are seeking a top-notch, experienced Online Community Manager to act as the eyes and ears of your assigned brand communities. Reporting to the Community Team Leader, you will contribute to a bespoke community engagement strategy, build community relationships, and be responsible for the overall brand growth on channels like Discord, Telegram, Reddit, YouTube community, and Trustpilot.

Your Mission

• Daily monitoring of member activity on online forums, proactively reporting themes, trends, and problem areas to the Community Team Leader or Customer Service Team.
• Keep internal and external information up-to-date in a fast-paced environment.
• Work closely with the team to write and disseminate critical information about brand updates.
• Complete brand-specific training and be prepared to identify and flag Adverse Events across assigned communities.
• Reply to member comments in brand discussion forums to foster a sense of community and encourage conversation. NB- you will not be the point of contact for responding to individual customer complaints/inquiries, but work with CS to share data and cluster them into trends for the team to understand.
• Contribute ideas for the overall growth and health of individual communities while seeking out new channels where our customers gather.
• Responsible for managing Discord on-platform live events to engage and connect with the broader Discord community; onboard new users and ensure their continued engagement while promoting a vibrant community culture.
• Work closely with social and content teams to produce exclusive content and create a diverse creative community.

Requirements

• Entrepreneurial mindset and ability to operate autonomously.
• Experience using and building community servers.
• Knowledge of sports is a huge benefit.
• Ability to use social media tools to glean trends, statistics, and insights.
• Professionally represent the client's core values and mission when interacting with external parties.
• Strong work ethic and ability to work closely with and collaborate effectively with other teams.
• A global mindset: someone who has either worked internationally or had experience managing a large regional community.
• Ability to adapt to and learn new community-related software.
• Extremely organized and able to juggle multiple tasks.
• Team player.
• Able to work nights or weekends/variable schedule when necessary.

Responsibilities

• Work with social media managers to generate social content that will drive communications.
• Plan social content and maintain a content calendar.
• Monitor overall marketing strategy by overseeing social media campaigns.

If you are interested in the vacancy or want a confidential chat about the vacancy, please don't hesitate to reach out to me.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing and Writing/Editing

Industries

• Marketing Services