Community Manager

NetEase; Guildford; On-site; GBP 45,000 - 70,000; Full time

Job summary

NetEase Games is seeking a Community Manager to plan and operate overseas gaming communities, with a focus on Discord-based engagement and content strategy. You will work closely with the development team to align schedules, promotions, and community feedback with product versions.

The role requires English as a working language, plus Chinese proficiency for daily collaboration with China-based teams. Visa sponsorship is available for UK-based candidates.

Qualifications

• Bachelor’s degree or above; English as working language.
• 3+ years managing large overseas gaming communities (Discord).
• Deep gaming experience with overseas titles; shooter/competitive genres awareness.
• Strong communication, execution, collaboration, and sense of responsibility.

Responsibilities

• Plan and operate overseas gaming communities; develop and execute community strategies.
• Oversee promotional scheduling, publishing, and evaluation of game version content within the community.
• Optimize Discord community functions based on player needs and feedback.
• Monitor player sentiment and track competitor products and new releases.

Skills

Communication skills

Teamwork

Execution

Responsibility

Education

Bachelor’s degree or above

Job description

About NetEaseGames:

As a leading internet technology company based in China, NetEase, Inc. (NASDAQ: NTES and HKEX:9999, “NetEase”) provides premium online services centered around content creation. With extensive offerings across its expanding gaming ecosystem, the Company develops and operates some of China’s most popular and longest-running mobile and PC games. Powered by industry-leading in-house R&D capabilities in China and globally, NetEase creates superior gaming experiences, inspires players, and passionately delivers value for its thriving community worldwide. By infusing play with culture and education with technology, NetEase transforms gaming into a meaningful vehicle to build a more entertaining and enlightened world.

NetEase’s ESG initiatives are among the best in the global media and entertainment industry, earning it distinction as one of the S&P Global Industry Movers and an “A” rating from MSCI. For more information, please visit: http://ir.netease.com/

Responsibilities:

• Responsible for planning and operating overseas gaming communities, developing and executing community strategies and objectives based on the product's market strategy and game version schedule.
• Oversee the promotional scheduling, publishing, and performance evaluation of game version content within the community.
• Continuously optimize Discord community functions based on player needs and preferences, ensuring the community meets player needs.
• Collect and report on player feedback and sentiment; Monitor competing products and new releases in the genre.

Requirements:

• Bachelor’s degree or above, with proficiency in English as a working language.
• 3+ years of experience in operating large overseas gaming communities (Discord), with proven operational expertise in community and platform management, capable of developing and implementing community strategies.
• Deep gaming experience with overseas titles; familiar with shooter/competitive game genres, with clear insights into player demographics and the gaming industry.
• Strong communication and execution skills, collaborative team spirit, and a sense of responsibility.
• Proficiency in Chinese is required for this position, as daily communication and collaboration with game development team based in China are essential to the responsibilities of the position.

Note:

All UK-based positions are eligible for visa sponsorship.