Community Manager

3Search; Greater London; Hybrid; GBP 30,000 - 48,000; Full time

Job summary

3Search is hiring a Community Manager in London with a Health & Wellness focus. The role is hybrid, requiring 3 days in the office, and involves owning the community strategy, building relationships with customers, creators and health professionals, and driving advocacy.

You will work with founders and marketing to launch initiatives, monitor engagement, and turn insights into improvements that strengthen brand awareness and loyalty.

Qualifications

• Proven experience developing and managing communities in consumer-facing organisations.
• Excellent relationship-building and communication skills with diverse audiences.
• Creative, entrepreneurial mindset with ability to build a community function from the ground up.
• Experience with social engagement platforms, especially Facebook groups and WhatsApp.
• Collaborative mindset aligning community work with broader marketing and customer experience goals.

Responsibilities

• Own and grow the existing customer community across digital channels and events.
• Create campaigns and initiatives to drive participation and belonging.
• Build relationships with influencers, content creators, and health professionals.
• Collaborate with marketing, social media, and customer care to shape strategy and monitor performance.
• Translate audience insights into actionable improvements for brand advocacy.

Skills

Community management

Social media engagement

Relationship building

Content creator outreach

Strategic thinking

Tools

Facebook Groups

WhatsApp

Job description

Community Manager

Health & Wellness | London | Hybrid – 3 days in the office

Are you passionate about bringing people together and creating communities that people genuinely want to be part of? We are working with an ambitious, growing consumer brand within the health and wellness sector, offering an exciting opportunity to take ownership of its community strategy. With the chance to build relationships across customers, content creators and health and wellness professionals, you'll play an influential role in developing brand advocacy, increasing engagement and creating a connected network around a business with exciting growth ambitions. Working closely with the founders and wider marketing function, you'll have the autonomy to shape ideas, introduce new initiatives and see the impact of your work.

The Community Manager will lead the development and growth of multiple communities, creating meaningful relationships and engagement opportunities that strengthen customer loyalty, brand awareness and long-term advocacy.

Role Highlights

• Take ownership of the existing customer community, developing engagement across Facebook and exploring opportunities through WhatsApp, digital platforms and face-to-face events.
• Create fresh campaigns, conversations and initiatives that encourage participation and establish a genuine sense of belonging.
• Build lasting relationships with influencers and content creators, developing authentic partnerships and a network of brand advocates.
• Establish connections with nutritionists, dietitians and other health and wellness professionals to strengthen credibility and partnership opportunities.
• Work alongside marketing, social media and customer care teams to shape community strategy, monitor performance and turn audience insights into actionable improvements.

You Will Need

• Proven experience developing and managing communities, ideally within a consumer-facing organisation.
• Excellent relationship-building and communication skills, with the confidence to engage different audiences.
• A creative, entrepreneurial approach and the initiative to develop a community function from the ground up.
• Experience with social engagement platforms, particularly Facebook groups, WhatsApp or similar online communities.
• A collaborative mindset, with an understanding of how community engagement supports wider marketing and customer experience objectives.

We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

Due to a high number of applicants, we are only able to respond to successful candidates.