Community Manager

Ruby Magpie; Greater London; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays and Christmas period

Job summary

A culturally led marketing agency in Greater London seeks an experienced Community Manager to drive community strategy and engagement for brands in the alcohol and soft drinks sector. You will build brand advocates through interactions and insights while monitoring cultural moments. Applicants should have over three years of community management experience and possess strong communication skills. The role offers a dynamic environment focused on creativity and strategic community development, with 25 days holiday plus bank holidays.

Qualifications

• Three or more years of experience in community management or a similar role.
• A passionate and strategic approach to community management.
• Excellent communication skills and the ability to work independently.

Responsibilities

• Lead community engagement strategy and interactions for brands.
• Monitor social channels and engage in relevant conversations.
• Track engagement metrics and translate insights into action.
• Support crisis response and management.

Skills

Community management

Social media engagement

Crisis management

Analytics and insights

Social listening tools

Writing skills

Tools

Sprout Social

Job description

We are working with a culturally led marketing agency looking for an experienced Community Manager to join their social team.

This is not an entry level role or a stepping stone into social or account management. It is a specialist position for someone who genuinely believes in the power of community management to build modern brands.

You will lead community strategy and hands on engagement for consumer brands in the alcohol and soft drinks space, helping brands move beyond their own channels and into culture.

WHAT YOU WILL BE DOING:

Community Strategy and Brand Building

You will lead community engagement strategy across multiple brands and platforms. You will build and shape distinctive brand voices through community led interactions. You will act as the voice of the community internally and feed insights into creative and strategic decisions. You will identify nurture and mobilise brand advocates. You will drive earned conversation and brand awareness beyond owned channels.

Proactive and Reactive Engagement

You will monitor social channels cultural moments and conversations in real time. You will confidently join conversations in a way that feels human relevant and on brand. You will increase engagement follows and earned value through thoughtful timely responses. Experience with social listening tools such as Sprout Social is a bonus.

Analytics and Insight

You will track engagement sentiment and performance metrics. You will translate data into insight ideas and action. You will continuously refine approach based on results.

Crisis and Reputation Management

You will support crisis response planning where required. You will handle sensitive or negative feedback calmly quickly and professionally.

Wider Agency Contribution

You will support the agency’s own social channels. You will contribute to new business pitches and own community management thinking.

WHO THEY ARE LOOKING FOR

• You will likely have three or more years experience in community management or equivalent role either agency side or in house and be confident operating independently.
• You are a social first thinker with a genuine passion for community management. You see community as a creative and strategic discipline rather than customer service. You are culturally plugged in and naturally curious about online conversations. You are a confident warm communicator with excellent writing skills. You are calm fast thinking and sound in reactive moments. You are positive proactive and energising to work with.
• Non traditional career paths are welcome. You do not need a specific job title history or to have worked on well known brands.

EXPERIENCE AND SKILLS

You have proven experience delivering high quality community management for established brands. You have a strong understanding of how community drives earned media and brand awareness. You have excellent tone of voice and written communication skills. You are confident using social listening tools. Alcohol category experience is helpful but not essential and training will be provided.

BENEFITS

25 days holiday plus bank holidays and christmas period