Community Manager

Zachary Daniels; Greater London; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Pension scheme

Private healthcare

Annual performance-based bonus

25 days' holiday

Company events and activities

Employee discount

Free on-site gym

Job summary

Zachary Daniels is seeking a Community Manager in Lancashire to build and nurture a strong wellness-focused online community. You will shape conversations, drive engagement across social channels and translate feedback into actionable insights that influence brand strategy.

The role focuses on authentic relationship-building, launching community initiatives and collaborating with Marketing, Content, and Product teams. A fast-growing wellness brand awaits your leadership.

Qualifications

• 3-5 years' experience in Community Management, Social Media Management, Customer Engagement or a closely related role.
• Proven experience building and managing an engaged online community.
• Experience developing or supporting ambassador programmes, loyalty programmes, influencer communities or other relationship-led initiatives.

Responsibilities

• Own day-to-day community management across all social media platforms, responding to comments, DMs and mentions in a warm, authentic and on-brand way.
• Build genuine relationships with community members and create a sense of belonging around the brand.
• Recognise regular contributors, celebrate customer milestones and identify opportunities to strengthen relationships with highly engaged customers.
• Develop and deliver community initiatives including live sessions, Q&A s, challenges, competitions and seasonal campaigns.
• Support the development and management of the brand's ambassador programme, identifying potential advocates and nurturing long-term relationships.
• Understand how community behaviour differs across platforms including Instagram, TikTok, Facebook and other relevant channels.
• Identify conversations, trends and cultural moments that the brand should be part of.
• Monitor community sentiment, conversations and feedback across social and community platforms.
• Identify recurring questions, concerns, opportunities and emerging trends.
• Produce regular community insight reports, turning qualitative feedback into clear and actionable recommendations.
• Work closely with the Content Strategist to ensure community insight informs the editorial calendar and content strategy.

Skills

Community Management

Social Media Management

Customer Engagement

Job description

Community Manager - WellnessLocation - LancashireUpto £42kPension scheme.

Private healthcare.

Annual company performance-based bonus.

25 days' holiday plus bank holidays.

Company events and team activities.

Employee discount on company products.

Free on-site gym.

Our client is a fast-growing, science-driven wellness and performance brand with an exceptionally engaged community at its heart.

The Role:

We're looking for a Community Manager who understands that a great community is about much more than responding to comments. You'll be responsible for building genuine relationships with the people who interact with the brand every day - making existing community members feel valued, welcoming new audiences and turning conversations, feedback and stories into meaningful insight for the wider business.

Key Responsibilities:

• Own day-to-day community management across all social media platforms, responding to comments, DMs and mentions in a warm, authentic and on-brand way.
• Build genuine relationships with community members and create a sense of belonging around the brand.
• Recognise regular contributors, celebrate customer milestones and identify opportunities to strengthen relationships with highly engaged customers.
• Develop and deliver community initiatives including live sessions, Q&A s, challenges, competitions and seasonal campaigns .
• Support the development and management of the brand's ambassador programme , identifying potential advocates and nurturing long-term relationships.
• Understand how community behaviour differs across platforms including Instagram, TikTok, Facebook and other relevant channels.
• Identify conversations, trends and cultural moments that the brand should be part of.
• Monitor community sentiment, conversations and feedback across social and community platforms.
• Identify recurring questions, concerns, opportunities and emerging trends.
• Produce regular community insight reports , turning qualitative feedback into clear and actionable recommendations.
• Work closely with the Content Strategist to ensure community insight informs the editorial calendar and content strategy.

About You:

• 3-5 years' experience in Community Management, Social Media Management, Customer Engagement or a closely related role.
• Proven experience building and managing an engaged online community rather than simply managing social channels.
• Experience developing or supporting ambassador programmes, loyalty programmes, influencer communities or other relationship-led initiatives .

Why Apply:

Join a

fast-growing wellness and performance brand

at an exciting stage of expansion.

Take ownership of a highly engaged and loyal

brand community

with genuine influence over how it grows.

Work closely with

senior leadership, Marketing, Content, Creative and Product

teams.

Have a direct influence on

content strategy, campaigns, product development and brand direction

through customer insight.

Build and develop

ambassador, loyalty and community programmes

from the ground up.

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