Communications Community Manager

COREcruitment Ltd; England; On-site; GBP 45,000 - 65,000; Full time

Job summary

COREcruitment Ltd is seeking a Communications Community Manager for a prestigious cultural venue in central London. You will own the organisation's voice, engage audiences, and build lasting relationships across members and supporters.

This hands-on role combines strategic planning with writing emails, updating the website and coordinating newsletters, while collaborating with PR and partners to deliver a consistent narrative across channels.

Qualifications

• Experience in hospitality, nightlife, culture, arts or experience-led brands.
• Hands-on with communications; able to write emails, update websites and respond to members.
• Strong written communication and tone of voice; can write for diverse audiences.
• Experience managing sizeable customer or membership databases and emails.
• Understanding of culture and contemporary audiences.

Responsibilities

• Own and develop the organisation's overall community communications approach.
• Manage communications across newsletters, invitations, updates and announcements.
• Develop clear communications for different audiences and membership levels.
• Protect and evolve a distinctive tone of voice across all channels.
• Manage inbound community communications and respond to inquiries.
• Engage with existing members and develop communications for new audiences.
• Coordinate website content and keep information current and engaging.
• Support social media communications and content where appropriate.
• Collaborate with PR and partners to ensure a consistent narrative.
• Develop communications around events, programming and partnerships.
• Use audience insight to improve communications and become a trusted internal authority.

Skills

CRM experience

Email campaigns

Tone of voice

Content writing

Community building

Newsletter management

Job description

Communications Community Manager We are working confidentially with an ambitious and distinctive cultural destination in the heart of Central London to appoint a Communications Community Manager. Operating at the intersection of culture, performance, cinema, live music and nightlife, this is an organisation built around experience and community. As the business enters its next stage of growth, it is looking for someone to take ownership of how it communicates with its audience and wider community.

About the Role

This is not a traditional marketing role. Instead, it is an opportunity for an exceptional communicator and natural community-builder to become a central voice within the organisation – shaping how it speaks, how it engages and how it builds lasting relationships with the people around it.

Responsibilities

• Own and develop the organisation's overall community communications approach
• Manage communications across a substantial and growing email database, including newsletters, announcements, invitations and community updates
• Develop clear communications for different audiences, membership levels and stages of the customer journey
• Protect and evolve a distinctive tone of voice across all channels
• Manage and respond to inbound community communications and direct enquiries
• Build genuine engagement with existing members while developing communications for new audiences
• Coordinate website content and ensure information remains current, relevant and engaging
• Support social media communications and content where appropriate
• Work closely with PR and other external or internal partners to ensure a consistent narrative
• Develop communications around events, cultural programming, partnerships and key moments for the organisation
• Use audience insight and engagement data to understand what resonates and continuously improve communications
• Become a trusted internal authority on how the organisation communicates with its community

Qualifications

You will be an experienced communications or community professional who understands how to build an audience around culture, experience and belonging

Required Skills

• You may currently be working within hospitality, nightlife, music, arts and culture, entertainment, membership, lifestyle or another experience-led brand
• You will combine strategic thinking with a willingness to be hands‑on. This is a standalone role, so you should be equally comfortable developing a communications approach and writing the email, updating the website or responding directly to members of the community
• Strong communications, community or CRM experience
• Exceptional written communication skills and a highly developed understanding of tone of voice
• Experience managing sizeable customer or membership databases and email communications
• An instinctive understanding of culture and contemporary audiences
• Experience of newsletters, website content and digital communications
• An understanding of PR and social media, without necessarily being a pure PR or social specialist

Communications Community Manager • London, Greater London, England