Wellness Community Manager: Growth, Ambassadors & Insight

Zachary Daniels; Greater London; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Pension scheme

Private healthcare

Annual performance-based bonus

25 days' holiday

Company events and activities

Employee discount

Free on-site gym

Job summary

Zachary Daniels is seeking a Community Manager in Lancashire to build and nurture a strong wellness-focused online community. You will shape conversations, drive engagement across social channels and translate feedback into actionable insights that influence brand strategy.

The role focuses on authentic relationship-building, launching community initiatives and collaborating with Marketing, Content, and Product teams. A fast-growing wellness brand awaits your leadership.

Qualifications

• 3-5 years' experience in Community Management, Social Media Management, Customer Engagement or a closely related role.
• Proven experience building and managing an engaged online community.
• Experience developing or supporting ambassador programmes, loyalty programmes, influencer communities or other relationship-led initiatives.

Responsibilities

• Own day-to-day community management across all social media platforms, responding to comments, DMs and mentions in a warm, authentic and on-brand way.
• Build genuine relationships with community members and create a sense of belonging around the brand.
• Recognise regular contributors, celebrate customer milestones and identify opportunities to strengthen relationships with highly engaged customers.
• Develop and deliver community initiatives including live sessions, Q&A s, challenges, competitions and seasonal campaigns.
• Support the development and management of the brand's ambassador programme, identifying potential advocates and nurturing long-term relationships.
• Understand how community behaviour differs across platforms including Instagram, TikTok, Facebook and other relevant channels.
• Identify conversations, trends and cultural moments that the brand should be part of.
• Monitor community sentiment, conversations and feedback across social and community platforms.
• Identify recurring questions, concerns, opportunities and emerging trends.
• Produce regular community insight reports, turning qualitative feedback into clear and actionable recommendations.
• Work closely with the Content Strategist to ensure community insight informs the editorial calendar and content strategy.

Skills

Community Management

Social Media Management

Customer Engagement

Job description

Zachary Daniels is seeking a Community Manager in Lancashire to build and nurture a strong wellness-focused online community. You will shape conversations, drive engagement across social channels and translate feedback into actionable insights that influence brand strategy.

The role focuses on authentic relationship-building, launching community initiatives and collaborating with Marketing, Content, and Product teams. A fast-growing wellness brand awaits your leadership.