Community Library & Digital Engagement Advisor

Dorset Councils; Ferndown; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Training and development

Flexible hours

Multi-site role across Ferndown Vernd/

Job summary

Dorset Council's Library Service is hiring a Customer Advisor for a part-time 19-hour role across Ferndown, Verwood and West Moors. You will help users access physical and online resources, promote services, and support digital engagement through self-service terminals and public computers.

You’ll contribute to community events and outreach while delivering friendly, accessible service. The post welcomes applicants with strong customer service and IT skills, able to work across locations and

Qualifications

• Strong customer service skills with a welcoming approach.
• Good level of IT literacy including Microsoft Office.
• Ability to assist people of all ages in a public setting.

Responsibilities

• Deliver high standards of customer service and day-to-day library support.
• Assist users with physical and online resources and guide digital access.
• Personalise interactions and promote library and council services.
• Support digital engagement through self-service terminals and devices.
• Organise events and outreach activities across sites.

Skills

Customer service

IT systems

Microsoft Office

Digital platforms

Communication

Organisational skills

Team player

Tools

Public access computers

Job description

Dorset Council's Library Service is hiring a Customer Advisor for a part-time 19-hour role across Ferndown, Verwood and West Moors. You will help users access physical and online resources, promote services, and support digital engagement through self-service terminals and public computers.

You’ll contribute to community events and outreach while delivering friendly, accessible service. The post welcomes applicants with strong customer service and IT skills, able to work across locations and