Community Library Assistant: Frontline Service & Tech Help

Hampshire County Council; Waterlooville; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Health Assured

Annual leave

Sick pay

LGPS

Job summary

Hampshire County Council is seeking a Library Team Assistant based mainly at Waterlooville Library with one shift per week at Havant Library. You will deliver friendly customer service, run storytelling sessions, support digital access and help visitors of all ages feel welcome.

The role offers a supportive team, a varied daily routine, and a two-week shift rota with no Sunday or Bank Holiday work. A comprehensive induction, training plan and pension benefits are provided.

Qualifications

• Experience in a busy, customer-facing role.
• Excellent communication and interpersonal skills.
• Strong digital skills with Microsoft Office and Google Workspace.

Responsibilities

• Create a welcoming, inclusive space and support customers of all ages to engage with the full range of library services.
• Lead Rhyme Time and Story Time sessions and promote reading initiatives like the Summer Reading Challenge.
• Carry out manual tasks such as moving furniture, lifting boxes, and setting up spaces for activities.
• Help customers build digital confidence across a range of devices and support with admin tasks including payments, calls, and stock management.
• Promote library services through social media and work with external partners to engage the wider community.

Job description

Hampshire County Council is seeking a Library Team Assistant based mainly at Waterlooville Library with one shift per week at Havant Library. You will deliver friendly customer service, run storytelling sessions, support digital access and help visitors of all ages feel welcome.

The role offers a supportive team, a varied daily routine, and a two-week shift rota with no Sunday or Bank Holiday work. A comprehensive induction, training plan and pension benefits are provided.