Community Library Assistant: Customer Focus & Digital Help

Hampshire County Council; Waterlooville; Vor Ort; GBP 26.000 - 27.000; Vollzeit

Benefits dieser Stelle

Health support

Pension scheme

Annual leave

Zusammenfassung

Library Team Assistant role at Waterlooville Library within Hampshire County Council. Deliver customer service, run activities, support digital access, and help visitors feel welcome and empowered in a busy, community-focused library.

Fixed two-week rota shifts with no Sunday or Bank Holiday work. Induction and ongoing training available, with opportunities for career development and a weekly shift at Havant Library to support wider community services.

Qualifikationen

• Experience in a busy, customer-facing role.
• Excellent communication and interpersonal skills.
• Strong digital skills with Microsoft Office and Google Workspace.
• Comfortable using social media to engage with the community.
• Physically able to carry out manual tasks such as moving stock and setting up spaces.

Aufgaben

• Create a welcoming, inclusive space and support customers of all ages to engage with the full range of library services.
• Lead Rhyme Time and Story Time sessions and promote reading initiatives like the Summer Reading Challenge.
• Carry out manual tasks such as moving furniture, lifting boxes, and setting up spaces for activities.
• Help customers build digital confidence across a range of devices and support with admin tasks including payments, calls, and stock management.
• Promote library services through social media and work with external partners to engage the wider community.

Kenntnisse

Customer-facing experience

Communication skills

Interpersonal skills

Digital skills

Microsoft Office

Google Workspace

Social media

Manual tasks

Jobbeschreibung

Library Team Assistant role at Waterlooville Library within Hampshire County Council. Deliver customer service, run activities, support digital access, and help visitors feel welcome and empowered in a busy, community-focused library.

Fixed two-week rota shifts with no Sunday or Bank Holiday work. Induction and ongoing training available, with opportunities for career development and a weekly shift at Havant Library to support wider community services.