Community Hub Frontline Assistant: Library & IT Access

Leeds City Council; Leeds; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Annual leave

Pension contributions

Flexible working

Job summary

Leeds City Council seeks a Customer Service Assistant to deliver frontline Community Hub and library services across city locations. You will greet residents, book appointments, check forms, scan and send documents, and help users access IT. The role requires flexibility, including evenings and weekends to meet service needs.

You will contribute to digital inclusion, support community events, and promote services while working as part of a friendly frontline team.

Qualifications

• Flexibility to work across different locations in Leeds.
• Strong IT skills and ability to help users access services online.
• Excellent communication with diverse residents and stakeholders.
• Ability to retrieve and deliver accurate information from multiple sources.
• Deliver friendly, efficient customer service at frontline hubs and libraries.
• Work well in a team and support colleagues during busy periods.
• Resolve issues and direct residents to appropriate services.
• Support the delivery of library and community hub services.

Responsibilities

• Deliver frontline community hub and library services across city locations.
• Meet and greet residents, book appointments, check forms, and assist with scanning/sending documents.
• Encourage residents to use IT for daily tasks and access to services.
• Support events like Story Time and Rhyme Time and promote activities.
• Work flexibly including evenings and weekends to meet service needs.
• Maintain a welcoming, safe, and tidy public environment.
• Collaborate with colleagues to provide consistent customer support.

Skills

Flexibility across sites

IT literacy

Communication skills

Information retrieval

Customer service

Teamwork

Problem solving

Frontline service

Job description

Leeds City Council seeks a Customer Service Assistant to deliver frontline Community Hub and library services across city locations. You will greet residents, book appointments, check forms, scan and send documents, and help users access IT. The role requires flexibility, including evenings and weekends to meet service needs.

You will contribute to digital inclusion, support community events, and promote services while working as part of a friendly frontline team.