Service Support Assistant

Newcastle City Council; Newcastle upon Tyne; On-site; GBP 18,000 - 24,000; Full time

Job summary

Newcastle City Council is hiring for a Community Hub and Library role within City Operations, Transport & Neighbourhoods. You will deliver a frontline service to customers and partners in libraries across the city, with duties including driving, patrolling, and assisting the public.

Ideally you will have customer-focused experience, strong communication skills, and a clean Category B driving licence. The post is permanent, 23 hours 53 minutes per week, across multiple sites with one evening per

Qualifications

• Experience in a customer-focused environment.
• Excellent communication and customer service skills.
• Ability to drive, deliver, patrol and secure buildings, and carry out premises maintenance.
• Good level of physical fitness.
• Clean Category B driving licence is essential.

Responsibilities

• Provide frontline service to customers and partners in libraries across the city.
• Carry out driving and deliveries, patrolling and securing buildings, and assist and direct members of the public.

Skills

Customer service

Communication

Driving

Physical fitness

Job description

This is an exciting opportunity to join Community Hubs and Libraries within our City Operations, Transport & Neighbourhoods Directorate. You will be responsible for providing a frontline service to customers and partners in our libraries across the city.

You should have experience working in a customer-focused environment and possess excellent communication and customer service skills. Duties include driving and deliveries, patrolling and securing buildings, premises maintenance, and assisting and directing members of the public. A good level of physical fitness is required, and a clean Category B driving licence is essential.

This is a permanent post, working 23 hours and 53 minutes per week.

You will be required to work flexibly across all our sites, including one evening per week until 7pm and alternate Saturdays.

Please see the attached job description and person specification for full details of the requirements for this post.

For an informal discussion, please contact Chris Lake on07773664603.