Community Housing Advocate

Stonewater; Southampton; On-site; GBP 26,000 - 38,000; Full time

Job summary

Stonewater is seeking a tenancy professional to take ownership of a defined patch in Southampton, serving as the trusted point of contact for residents and guiding them through the full tenancy lifecycle. You will coordinate with local authorities and partners to support people in sustaining their homes.

The role emphasizes responsive, compliant, and customer-focused service, safeguarding, and trauma-informed practice, with responsibilities for tenancy changes, lettings, and environment

Qualifications

• Experience of tenancy, estate management or neighbourhood services within social housing.
• Knowledge of housing legislation, safeguarding, ASB and welfare reform.
• Strong communication and influencing skills, ability to work calmly under pressure.
• Customer-focused mindset with commitment to equality, inclusion and trauma-informed practice.
• Confidence using digital systems and data to manage cases and improve performance.

Responsibilities

• Manage full tenancy lifecycle from sign-up through to end of tenancy.
• Handle tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud.
• Support lettings and voids activity to minimise rent loss and turnaround times.
• Carry out estate inspections and address neighbourhood and environmental issues.
• Manage low-level anti-social behaviour, neighbour disputes, and support more complex cases.
• Identify and respond to vulnerability, safeguarding, hoarding, and non-access cases.
• Complete person-centred fire risk assessments and monitor health and safety issues.
• Investigate complaints and learn from outcomes to improve services.
• Work in partnership with local authorities and external agencies to support customers effectively.

Skills

Housing management

Customer-facing

Communication

Digital systems

Independent work

Job description

Stonewater is seeking a tenancy professional to take ownership of a defined patch in Southampton, serving as the trusted point of contact for residents and guiding them through the full tenancy lifecycle. You will coordinate with local authorities and partners to support people in sustaining their homes.

The role emphasizes responsive, compliant, and customer-focused service, safeguarding, and trauma-informed practice, with responsibilities for tenancy changes, lettings, and environment