Housing Officer

TipTopJob; Worcester; Remote; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Remote work

Job summary

Stonewater is seeking a Housing Officer to support customers across Worcester and surrounding areas, working remotely in the UK. You will manage tenancies, address neighbourhood issues, and collaborate with partners to help people sustain their homes.

Applicants should have housing management experience, knowledge of safeguarding and welfare reform, and strong communication skills. Flexible hours and community-focused work are required.

Qualifications

• Experience in housing management or similar customer-facing role.
• Strong communication and influencing skills.
• Knowledge of housing legislation, safeguarding, ASB and welfare reform.

Responsibilities

• Manage full tenancy lifecycle from sign-up to end of tenancy.
• Handle tenancy changes, mutual exchanges, and breaches or fraud investigations.
• Support lettings and voids activity to minimise rent loss and turnaround times.
• Carry out estate inspections and address neighbourhood/environmental issues.
• Manage low-level anti-social behaviour and neighbour disputes.
• Identify and respond to vulnerability and safeguarding cases.
• Complete fire risk assessments and monitor health and safety issues.
• Investigate complaints and learn from outcomes to improve services.
• Work with local authorities and external agencies to support customers.

Job description

Housing Officer (Worcester, Tenbury Wells, Pershore, Welland and Malvern)

Location: Remote, West Midlands

Salary: A GBP 36,000 per annum

It matters. So were bringing it closer to home.

Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. Weve listened.

Thats why were creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next.

This is a varied, handsAEUR'on role where no two days are the same. Youll be a visible and trusted presence in your communities : supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well.

What youll be doing

Responsibilities

• Managing the full tenancy lifecycle, from signAEUR'up through to end of tenancy
• Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud
• Supporting lettings and voids activity to minimise rent loss and turnaround times
• Carrying out estate inspections and addressing neighbourhood and environmental issues
• Managing lowAEUR'level antiAEUR'social behaviour, neighbour disputes, and supporting more complex cases
• Identifying and responding to vulnerability, safeguarding, hoarding, and nonAEUR'access cases
• Completing personAEUR'centred fire risk assessments and monitoring health and safety issues
• Investigating complaints and learning from outcomes to improve services
• Working in partnership with local authorities and external agencies to support customers effectively

Throughout everything you do, youll champion Stonewaters Customer Promise : delivering services that are respectful, personalised, and traumaAEUR'informed.

What were looking for

Role

You’ll bring experience of housing management or a similar customerAEUR'facing role, along with the confidence to manage complex and sensitive situations professionally. Youll also have:

• Experience of tenancy, estate management, lettings or neighbourhood services within social housing
• Knowledge of housing legislation, including safeguarding, ASB and welfare reform
• Strong communication and influencing skills, with the ability to work calmly under pressure
• A customerAEUR'focused mindset, with a commitment to equality, inclusion and traumaAEUR'informed practice
• Confidence using digital systems and data to manage cases and improve performance
• The ability to work independently, manage competing priorities, and make sound dayAEUR'toAEUR'day decisions

Youll also be comfortable working flexibly, including participating in an outAEUR'ofAEUR'hours rota where required.

Why join us?

At Stonewater, our customer promise is We are proud to make things personal; if it matters to our customers, it matters to us.

This role is at the heart of how we build trust with our customers. If youre someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, wed love to hear from you.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document.

This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification.

Discover Stonewater

Stonewater is one of the UKs largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the servic