Community Housing Manager — Safer Neighbourhoods

Home Group; Newcastle upon Tyne; Hybride; GBP 29 000 - 35 000; Plein temps

Avantages offerts par ce poste

34 days leave

2 volunteering days

Pension matching up to 7%

Life insurance 3x salary

Instant pay with Stream

Discounts program

Résumé du poste

Home Group in the United Kingdom is seeking a community-focused housing professional to build trusted relationships with customers across your patch and local communities. You’ll take ownership of housing issues from first contact through to resolution, and manage anti-social behaviour cases to keep neighbourhoods safe and welcoming.

You’ll inspect estates, work with contractors to keep homes compliant, and collaborate with partners to support customers while protecting income for reinvestment

Qualifications

• Housing management experience or similar customer-focused role.
• Confidence handling anti-social behaviour and complex customer situations.
• Knowledge of housing law, safeguarding, and sustaining tenancies.
• Strong organisation skills and ability to own cases from start to finish.
• Full driving licence and access to a vehicle.

Responsabilités

• Build trusted relationships with customers across your patch and local communities.
• Take ownership of housing issues from first contact through to resolution.
• Manage anti-social behaviour cases early to keep neighbourhoods safe and welcoming.
• Carry out estate inspections and work with contractors to keep homes compliant.
• Work with partners to support customers and protect income for reinvestment.

Connaissances

Housing management

Customer service

Anti-social behaviour

Housing law

Safeguarding

Tenancy sustainment

Organisation

Driving licence

Description du poste

Home Group in the United Kingdom is seeking a community-focused housing professional to build trusted relationships with customers across your patch and local communities. You’ll take ownership of housing issues from first contact through to resolution, and manage anti-social behaviour cases to keep neighbourhoods safe and welcoming.

You’ll inspect estates, work with contractors to keep homes compliant, and collaborate with partners to support customers while protecting income for reinvestment