Community Housing Assistant

Home Group; Wokingham; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

Join a forward-thinking organization as a Community Housing Assistant, where you will play a vital role in supporting local communities. This permanent, full-time position offers a hybrid work environment, allowing you to engage with customers both in the office and in the community. You'll be responsible for managing processes related to housing, conducting inspections, and ensuring compliance. With a focus on delivering excellent customer service, this role is perfect for someone passionate about making a difference in people's lives. Enjoy flexible working arrangements and a supportive team environment that values inclusivity and personal growth.

Benefits

34 days leave, increasing to 39

Health Cash Plan

Discounts on groceries and holidays

Opportunities for career growth

Wellbeing support and recognition

Qualifications

• Proactive attitude and excellent organizational skills.
• Passion for customer service and community support.

Responsibilities

• Engaging with customers to support community development.
• Assisting housing managers with local neighborhood improvements.

Skills

Customer Service

Organizational Skills

Community Engagement

Technology Competence

Job description

Job Description - Community Housing Assistant (25803)

Job Title: Community Housing Assistant - (25803)

Description:

We are looking for a Community Housing Assistant to join our team. This role offers hybrid working, combining home, office, and community-based work. It is a permanent, full-time position (37.5 hours per week) with flexible working arrangements. The salary is approximately £24,638, depending on experience, plus benefits including a Health Cash Plan.

About the Role:

This is an excellent opportunity for a Community Housing Administrator to become part of our dedicated housing team in the South Region. You will be the face of our organization, providing face-to-face support to our communities. If you enjoy variety, engaging with customers, and developing a career in housing, this role is ideal for you.

Typical Duties:

• Engaging with customers to understand their needs and support community development.
• Assisting housing managers in managing their areas to improve local neighborhoods.
• Managing processes related to empty properties, liaising with authorities, conducting estate inspections, and coordinating with contractors.
• Performing routine safety and compliance checks in buildings and communities.
• Updating records, managing orders, and arranging payments for works.

Candidate Qualities:

• A proactive, positive attitude and good organizational skills.
• A passion for delivering excellent customer service and helping others.
• Ability to collaborate effectively with colleagues and external partners.
• Understanding of housing management, law, and universal credit is desirable but not essential.
• Competence in using technology to update customer records.
• Ability to work independently in community estates, with access to a vehicle for business use (mileage paid).

Note: Due to current sponsorship restrictions, we cannot offer sponsorship to external candidates at this time. This is under regular review.

Team and Work Environment:

You will be part of Sonia's team, passionate about community support. The team is newly formed and dedicated to helping customers sustain their tenancies. We value support and regular meet-ups at our London office.

Job Details:

• This role is hybrid, involving office, community, and remote work.
• Flexible working hours can be discussed during the interview.
• Work primarily Monday to Friday, with occasional evenings for customer meetings.
• Must have a vehicle insured for business purposes; mileage paid.
• A Standard DBS check is required, paid for by us.

Our Values:

We foster an inclusive environment where everyone can be themselves. Our diversity networks support all colleagues, making Home Group a great place to work.

Benefits:

• 34 days leave, increasing to 39, with options to buy more and time off for volunteering.
• Health Cash Plan covering dental, optical, prescriptions, and more.
• Discounts on groceries, holidays, and products like phones and bikes.
• Opportunities for career growth within the organization.
• Recognition for wellbeing, with tools and support available.