Community Housing Assistant

Home Group; Reading; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

An established industry player seeks a Community Housing Assistant to join their dynamic housing team. This hybrid role offers a unique opportunity to engage with communities, support housing managers, and contribute to neighborhood improvements. With a focus on customer service and community support, you will play a vital role in ensuring tenant sustainability and enhancing local environments. The organization values diversity and inclusion, providing a supportive culture where your contributions are recognized. If you are passionate about making a difference in housing and enjoy a flexible working environment, this position is perfect for you.

Benefits

34 days leave

Health Cash Plan

High street discounts

Career growth opportunities

Volunteering days

Qualifications

• Positive, proactive attitude with excellent customer service skills.
• Ability to work independently and manage tasks effectively.

Responsibilities

• Engaging with customers and visiting estates to understand community needs.
• Supporting housing managers and conducting estate inspections.

Skills

Customer Service

Organizational Skills

Housing Management

Technology Proficiency

Job description

Job Description - Community Housing Assistant (25803)

Job Title: Community Housing Assistant

Location: Hybrid working (Home, Reading Office, in the community)

Type: Permanent, full-time (37.5 hpw), Flexible working

Salary: Circa £24,638 depending on experience, with benefits including Health Cash Plan

About the Role

This is a great opportunity for a Community Housing Administrator to join our housing team in the South Region. As a Community Housing Administrator, you will be the face-to-face support for our communities. If you enjoy variety, engaging with customers, and developing a career in housing, this role is ideal!

Typical Day

• Engaging with customers and proactively visiting estates to understand our communities better.
• Supporting housing managers to maintain their areas and improve local neighborhoods.
• Managing tasks such as handling empty property processes, liaising with local authorities, conducting estate inspections, and meeting with contractors.
• Carrying out safety and compliance checks in buildings and communities.
• Updating records, ordering supplies, and arranging payments for works.

Candidate Requirements

• A positive, proactive attitude, well-organized, and able to work independently.
• A passion for excellent customer service and helping others.
• Confidence in working collaboratively with colleagues and external partners.
• Understanding of housing management, housing law, and universal credit is desirable but not essential.
• Comfortable using technology to navigate systems and update records.
• Ability to work alone on estates, with access to a vehicle for business use (mileage paid).

Note: Due to sponsorship restrictions, we cannot currently offer sponsorship to external candidates. This is under review.

Team and Culture

You will join Sonia's team, passionate about community support and tenancy sustainability. We are supportive, meet regularly in London, and value diversity and inclusion.

Job Details

• Hybrid role: working from offices, in communities, and remotely.
• Flexible working hours; some evening work for customer meetings.
• Mileage paid for business travel; DBS check required (paid for by us).

Our Promise

We foster an inclusive environment where everyone can be themselves. Our diversity networks support all colleagues to thrive.

Benefits

• 34 days leave (including bank holidays and a 'me day'), increasing to 39 with options to buy more, plus volunteering days.
• Health cash plan covering dental, optical, prescriptions, and more.
• High street discounts on shopping, holidays, and days out.
• Opportunities for career growth within the organization.
• Recognized as one of the UK's best places for wellbeing.