Community Host/Leasing Associate

Deverell Smith Recruitment Ltd; West of England; On-site; GBP 22,000 - 28,000; Full time

Job summary

Deverell Smith Recruitment Ltd is recruiting a Community Host for a Build to Rent community in Bristol. You will manage leasing enquiries, conduct viewings, and guide applicants through the process, while delivering a high-quality resident experience.

The role involves site-based work in Bristol with a 4 on/4 off 12-hour shifts or 5 days over 7. You’ll join a team led by a Community Host Manager to drive resident engagement.

Qualifications

• Experience in leasing, ideally Build to Rent.
• Strong customer service and ability to stay calm in challenging situations.
• Excellent communication, organisation and attention to detail.
• Confidence with Microsoft Office and property or booking systems.
• Desirable ARLA/BTR Level 2 and safety qualifications.

Responsibilities

• Manage leasing enquiries, conduct viewings and collect feedback.
• Follow up on prospects up to three times per enquiry.
• Chase outstanding application documents and support applicants.
• Send RentCafe invitations and guide through application.
• Coordinate move-ins, inductions and resident tours.
• Handle move-outs, inventory checks and deposit returns.
• Respond to resident emails and in-person queries.
• Perform parcel audits and support resident events.
• Manage Rightmove advertising and Metricool campaigns.

Skills

Leasing experience

Customer service

Communication

Organization

Attention to detail

Calm under pressure

Education

ARLA or BTR TPI Level 2

First Aid

Health & Safety

Manual Handling

Tools

Microsoft Office

Property systems

Booking systems

Job description

Community Host | Build to Rent | Bristol

I'm currently working with a leading UK residential property manager on the search for a Community Host to be the face of one of their Build to Rent communities in Bristol.

If you have a leasing background and love creating a great resident experience, this could be a great fit.

The role:

• Managing leasing enquiries, conducting viewings and completing viewing feedback notes
• Carrying out up to three prospect follow-ups per enquiry
• Chasing outstanding application documentation
• Sending RentCafe invitations and supporting applicants through the application process
• Coordinating move-ins, inductions and resident tours
• Managing move-outs, completing inventory inspections and handling deposit return administration
• Responding to resident emails and face-to-face queries
• Completing two parcel audits daily
• Supporting the delivery of 24 resident events per year
• Managing Rightmove advertising and Metricool marketing campaigns

What my client is looking for:

• Previous leasing experience, ideally within Build to Rent (BTR)
• Strong customer service skills and the ability to stay calm in difficult situations
• Excellent communication, organisation and attention to detail
• Confidence with Microsoft Office and property or booking systems
• ARLA or BTR TPI Level 2 (desirable)
• First Aid, Health & Safety and Manual Handling qualifications (desirable)

The set-up:

Site based in Bristol, on either 4 on / 4 off rota (12-hour shifts) or 5 days over 7. You'll be part of a team led by a Community Host Manager or Assistant General Manager.