Community Host - Client Experience Coordinator

JLL; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

JLL in London is seeking a dedicated Community Host to serve as a Client Experience Coordinator, delivering five-star service within our Client Head Office. You will be the primary contact for client interactions, vendor management and events, ensuring every touchpoint reflects the JLL brand.

This role combines workplace experience curation with proactive service, focusing on staff engagement, meeting coordination and space management to create an engaging office environment.

Qualifications

• Customer-facing service excellence
• Strong communication and interpersonal skills
• Ability to coordinate multiple stakeholders

Responsibilities

• Create moments of delight and care through memorable, anticipatory and personalized human interactions
• Serve as the main point of contact for client inquiries, requests, and feedback
• Act as brand ambassador for JLL and our clients, building lasting relationships
• Maintain high visibility to staff and provide personalized service levels based on individual needs
• Anticipate client needs and proactively address requirements to enhance their experience
• Conduct proactive premises inspections and floor walks including meeting rooms and social areas
• Ensure all areas are clean, orderly, and ready to use throughout the day
• Foster business & employee engagement and community host initiatives
• Manage front desk and deliver five-star service in meeting room and events management
• Coordinate and manage all meetings and events within the Client Suite
• Support and manage meeting room booking systems
• Oversee setup, execution, and breakdown of events
• Coordinate event logistics including catering, A/V, and room configurations
• Coordinate vendor schedules and ensure service delivery meets premium standards
• Raise work orders and provide status updates
• Conduct regular vendor performance reviews
• Ensure all activities comply with building policies and safety protocols
• Process and chase outstanding invoices; raise work orders for services and supplies
• Maintain knowledge of health and safety regulations and conduct safety assessments
• Support health and safety training and protocols
• Monitor customer feedback and implement action plans
• Maintain signage and intranet updates
• Provide admin support to the leadership team
• Prepare reports, dashboards, and meeting minutes

Skills

Customer service

Vendor management

Event coordination

Communication

Relationship building

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Community Host - Client Experience Coordinator

Community Hosts are a high-touch workplace experience team providing proactive service to foster staff engagement and improve employee productivity and experience. Community Hosts are the heart of our Workplace; They are experience curators, creating moments of delight and care through memorable, anticipatory and personalized human interactions.

What this job involves

We are seeking a passionate Community Host to serve as a Client Experience Coordinator, delivering exceptional 5-star service within our Client Head Office . This role combines workplace experience curation with high-touch client service, serving as the primary point of contact for all client interactions, vendor management, event coordination, and employee engagement initiatives. The successful candidate will ensure every touchpoint exceeds expectations while maintaining the highest standards of health, safety, and operational excellence.

Community Hosts are the workplace experience ambassadors, responsible for initiatives and programs to curate an engaging workplace and employee experience. They are focused on community and collaboration with a key focus on fostering business & employee engagement and wellbeing. Community Hosts make the office the great place to get work done, collaborate and innovate with colleagues. They take ownership of the workplace by making sure they have happy customers and visitors in their community.

What your day to day would look like

Experience Curation & Client Service Delivery

• Create moments of delight and care through memorable, anticipatory and personalized human interactions
• Serve as the main point of contact for client inquiries, requests, and feedback
• Act as brand ambassador for JLL and our clients, building lasting relationships
• Maintain high visibility to staff and provide personalized service levels based on individual needs
• Anticipate client needs and proactively address requirements to enhance their experience

Workplace Experience & Community Building

• Conduct proactive premises inspections and floor walks (including meeting rooms, pantry, social areas)
• Ensure all areas are clean, orderly, and ready to use throughout the day
• Foster business & employee engagement and community host initiatives
• manage the front desk, ensuring we deliver a five star service in both meeting room and events management.

Event & Meeting Coordination

• Coordinate and manage all meetings and events within the Client Suite
• Support and manage meeting room booking systems, ensuring accuracy and smooth operations
• Oversee setup, execution, and breakdown of events ensuring seamless delivery
• Coordinate internal events working with Hospitality teams and vendors as appropriate
• Coordinate event logistics including catering, audio-visual equipment, and room configurations
• Ensure seamless communication with hospitality/GRH teams for internal and external events

Vendor & Supplier Management

• Act as primary point of contact for all vendors and service providers
• Coordinate vendor schedules and ensure service delivery meets premium standards
• Proactively raise work orders and provide frequent status updates
• Conduct regular vendor performance reviews and relationship management
• Ensure all vendor activities comply with building policies and procedures

Financial Administration & Operations

• Process and chase outstanding invoices in a timely manner
• Raise work orders for approved services and supplies

Health, Safety & Compliance

• Maintain current knowledge of health and safety regulations and ensure compliance
• Conduct regular safety assessments on spaces and report any good catches.
• Support health and safety functions with dedicated training and protocols
• Ensure all activities and events comply with safety protocols

Communication & Feedback Management

• Monitor customer feedback regularly and produce appropriate action plans
• Ensure all signage and messages are current and relevant
• Support internal communications including cascading information and managing local intranet pages

JLL Leadership & Administrative Support

• Provide day-to-day administrative support to the JLL leadership team.
• Prepare and maintain reports, presentations, dashboards, and other business documentation.
• Coordinate and organize leadership meetings, including scheduling, room bookings, agendas, and logistics.
• Capture and distribute Minutes of Meeting (MoM) and track follow