Corporate Receptionist

JLL; Greater Manchester; On-site; GBP 21,000 - 27,000; Full time

Job summary

JLL is seeking a Workplace Experience Ambassador in the Greater Manchester area to manage the internal and external visitor experience for our Amazon account dedicated team. You will deliver outstanding front-of-house and event services, maintaining presentation standards and ensuring responsive, personalized service across multiple spaces.

The role requires experience in reception or concierge, strong customer service, English fluency, and high attention to detail.

Qualifications

• Experience in reception, concierge or related field with excellent people skills.
• Previous corporate experience with outstanding customer service.
• Fluency in English with strong PC literacy and ability to manage daily activities using various systems.
• Very high attention to detail and professional demeanor as a team ambassador.
• Excellent team player with willingness to go above and beyond for colleagues and customers.
• Able to communicate confidently with customers at all levels, in writing and verbally.

Responsibilities

• Take ownership of visitor experience, ensuring interactions leave customers with positive, memorable experiences through front-of-house services.
• Deliver sign-in, badging, luggage, lost and found, and delivery services while handling queries via telephone, email, and other channels.
• Greet, assist, and direct candidates, new hires, visitors, and the public with awareness of onsite events.
• Maintain top standards of presentation and functionality across front-of-house and meeting areas with attention to detail.
• Set up meeting and event spaces and monitor room environments, furniture, signage, equipment, and consumables.
• Create and maintain Outlook, conference room finder, and SharePoint booking systems for spaces.
• Provide timely, accurate responses to meeting and event enquiries and coordinate daily room booking updates.

Skills

Reception experience

Concierge experience

Customer service

English fluency

PC literacy

Team player

Tools

Outlook

SharePoint

Room booking systems

Job description

What this job involves

This position serves as a Workplace Experience Ambassador owning the internal and external visitor experience for our Amazon account dedicated team. You will provide the highest possible standards of engagement with internal and external customers through front-of-house and meeting & event services while maintaining standards of presentation, administration, and delivery across various settings. This role contributes to JLL's business objectives by ensuring all customer interactions create positive, memorable experiences that enhance client satisfaction and support Amazon's corporate operations through exceptional service delivery and attention to detail.

What this job involves

This position serves as a Workplace Experience Ambassador owning the internal and external visitor experience for our Amazon account dedicated team. You will provide the highest possible standards of engagement with internal and external customers through front-of-house and meeting & event services while maintaining standards of presentation, administration, and delivery across various settings. This role contributes to JLL's business objectives by ensuring all customer interactions create positive, memorable experiences that enhance client satisfaction and support Amazon's corporate operations through exceptional service delivery and attention to detail.

What your day-to-day will look like

• Take ownership of visitor experience ensuring all interactions leave customers with positive, memorable experiences through core front-of-house services
• Deliver sign-in, badging, luggage, lost and found, and delivery services while receiving and directing telephone, email, and other queries
• Greet, assist, and direct candidates, new hires, visitors, and general public with continual awareness of onsite events for personalized service
• Maintain highest standards of presentation and functionality across front-of-house and meeting areas with great attention to detail
• Undertake physical setup of meeting and event spaces while monitoring room environments including furniture, signage, equipment, and consumables
• Create and maintain up-to-date Outlook, conference room finder, and SharePoint booking systems for meeting and event spaces
• Provide timely, accurate, and personalized responses to meeting and event enquiries while coordinating daily room booking display updates.

Required Qualifications

• Experience in reception, concierge, or related field with excellent people skills and ability to interact with wide range of client staff
• Previous experience working within high-profile corporate environment with outstanding customer service skills
• Fluency in English and local language with strong PC literacy and proven ability to manage daily activities using various systems
• Very high attention to detail with ability to maintain professionalism at all times and serve as team ambassador
• Excellent team player with commitment to go above and beyond for colleagues and customers
• Ability to communicate confidently with customers at all levels, both written and verbal.

Preferred Qualifications

• Previous catering or hospitality experience
• Facilities Management exposure and understanding of corporate operations
• Knowledge of local area services including shops, restaurants, hotels, and transport options
• Experience with meeting room management systems and space coordination
• Background in event coordination and setup processes
• Understanding of security awareness and emergency evacuation procedures.

Location:

Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.