Community Host - Client Experience Coordinator

Jll; City of Westminster; On-site; GBP 26,000 - 38,000; Full time

Job summary

JLL is seeking a passionate Community Host / Client Experience Coordinator to deliver five-star service at our Client Head Office. You will curate workplace experiences, act as the primary client contact, manage vendors, coordinate events, and drive employee engagement while upholding health, safety and operational standards.

As a workplace experience ambassador, you will foster community, collaboration, and wellbeing, ensuring happy customers and visitors.

Qualifications

• Minimum 3 years in hospitality/co-working environment.

Responsibilities

• Create moments of delight through personalized interactions.

Skills

Hospitality experience

Customer service

Event planning

Vendor management

Communication skills

Team player

Attention to detail

Tools

Microsoft Office Suite

Job description

We are seeking a passionate Community Host to serve as a Client Experience Coordinator, delivering exceptional 5-star service within our Client Head Office . This role combines workplace experience curation with high-touch client service, serving as the primary point of contact for all client interactions, vendor management, event coordination, and employee engagement initiatives. The successful candidate will ensure every touchpoint exceeds expectations while maintaining the highest standards of health, safety, and operational excellence. Community Hosts are the workplace experience ambassadors, responsible for initiatives and programs to curate an engaging workplace and employee experience. They are focused on community and collaboration with a key focus on fostering business & employee engagement and wellbeing. Community Hosts make the office the great place to get work done, collaborate and innovate with colleagues. They take ownership of the workplace by making sure they have happy customers and visitors in their community. What your day to day would look like Experience Curation & Client Service Delivery

• Create moments of delight and care through memorable, anticipatory and personalized human interactions
• Serve as the main point of contact for client inquiries, requests, and feedback
• Act as brand ambassador for JLL and our clients, building lasting relationships
• Maintain high visibility to staff and provide personalized service levels based on individual needs
• Anticipate client needs and proactively address requirements to enhance their experience

Workplace Experience & Community Building

• Conduct proactive premises inspections and floor walks (including meeting rooms, pantry, social areas)
• Ensure all areas are clean, orderly, and ready to use throughout the day
• Foster business & employee engagement and community host initiatives
• manage the front desk, ensuring we deliver a five star service in both meeting room and events management.

Event & Meeting Coordination

• Coordinate and manage all meetings and events within the Client Suite
• Support and manage meeting room booking systems, ensuring accuracy and smooth operations
• Oversee setup, execution, and breakdown of events ensuring seamless delivery
• Coordinate internal events working with Hospitality teams and vendors as appropriate
• Coordinate event logistics including catering, audio-visual equipment, and room configurations
• Ensure seamless communication with hospitality/GRH teams for internal and external events

Vendor & Supplier Management

• Act as primary point of contact for all vendors and service providers
• Coordinate vendor schedules and ensure service delivery meets premium standards
• Proactively raise work orders and provide frequent status updates
• Conduct regular vendor performance reviews and relationship management
• Ensure all vendor activities comply with building policies and procedures

Financial Administration & Operations

• Process and chase outstanding invoices in a timely manner
• Raise work orders for approved services and supplies

Health, Safety & Compliance

• Maintain current knowledge of health and safety regulations and ensure compliance
• Conduct regular safety assessments on spaces and report any good catches.
• Support health and safety functions with dedicated training and protocols
• Ensure all activities and events comply with safety protocols

Communication & Feedback Management

• Monitor customer feedback regularly and produce appropriate action plans
• Ensure all signage and messages are current and relevant
• Support internal communications including cascading information and managing local intranet pages

JLL Leadership & Administrative Support

• Provide day-to-day administrative support to the JLL leadership team.
• Prepare and maintain reports, presentations, dashboards, and other business documentation.
• Coordinate and organize leadership meetings, including scheduling, room bookings, agendas, and logistics.
• Capture and distribute Minutes of Meeting (MoM) and track follow-up actions to completion.
• Assist with internal communications, stakeholder engagement activities, and special projects.
• Ensure accurate record keeping and timely completion of administrative tasks to support business operations. Fluent in English language - written and oral

Qualifications & Minimum Requirements

• Minimum 3 years previous hospitality/co-working experience
• Previous events experience strongly preferred
• Exceptional customer service skills with natural "people person" qualities
• Strong relationship building abilities
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook, Teams, SharePoint, Access)
• Strong problem-solving skills with ability to react quickly and decisively
• High attention to detail and exceptional organizational skills
• Outstanding time management and multi-tasking abilities

Personal Attributes & Skills

• Passionate about people and providing great experiences
• Attuned to customer needs with anticipatory service mindset
• Flexible and proactive; comfortable in fast-paced environments
• Strong team player with commitment to supporting colleagues
• Ability to work under pressure and meet tight deadlines
• High level of grooming standards
• Professional discretion and confidentiality
• Proven track record of achievement

Key Performance Indicators

• Customer satisfaction scores and feedback metrics
• Event execution quality and client feedback
• Response times to inquiries and work order completion
• Vendor performance management and cost optimization
• Employee engagement participation rates
• Health and safety compliance metrics
• Effective delegation and task completion rates Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.