Guest Services Ambassador

JLL; Greater London; On-site; GBP 25,000 - 32,000; Full time

Job summary

JLL is seeking a proactive front-of-house host for its London site, delivering a high-end welcome to visitors across multiple reception areas. The role requires standing, guiding guests between meeting rooms and maintaining impeccable guest spaces throughout the day.

You will coordinate with executives, hosts and clients to ensure a seamless experience, while delivering local area knowledge and concierge-level service with warmth and professionalism.

Qualifications

• Proven front of house experience in hospitality or corporate reception
• 5-star customer service background with track record of exceeding guest expectations
• Concierge experience with ability to anticipate needs and assist diverse visitors
• Strong interpersonal and communication skills with VIPs and clients

Responsibilities

• Ensure visitors receive warm, courteous, prompt welcome
• Host the main reception area and energise the space for meetings
• Provide information service and act as liaison between clients and hosts
• Coordinate with PA/EA teams, clients and visitors to deliver excellent service
• Support the visitor journey and ensure spaces are immaculate and well-maintained
• Respond to enquiries in person, by phone or email in a timely manner
• Develop business operation knowledge to exceed service delivery
• Use empowerment to resolve issues and enhance the visitor experience
• Contribute to service excellence and strive for 'wow' moments

Skills

Front of house experience

5-star service

Concierge experience

Interpersonal communication

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Join JLL's dynamic team serving one of the world's largest banking and financial services organisations with a network spanning more than 50 countries and territories.We'reseeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution. Whether you want a career that could take you to the top or an exciting new direction, we offer opportunities, support and rewards that will help you stand out, fulfil your potential, and ultimately make your mark on something truly exciting.

About the role:

Role is primarily hosting role requiring standing, walking and hosting visitors during the course of the day (1 hour at a time minimum). Role is based in the lobby, reception areas across building and meeting room floors where moving around the floor is a necessity to ensure each meeting room is attended to (up to 20 meeting rooms per floor) and visitors are hosted to their meeting rooms.

Key responsibilities

Service Excellence

• To ensure that all visitors experience service excellence consistently, providing a warm, courteous and prompt welcome on arrival and throughout the client journey

• To host the main reception area energising the space and creating lasting impressions

• To provide an information service for the local area and liaise as a point of contact between clients and hosts, enhancing service with a concierge approach

• Fluency of both internal and external VIPs to constantly recognise and deliver service excellence

• Communication between team members to ensure smooth transitions throughout the building

• Liaising with PA/EA teams, clients & visitors and providing excellent customer service - creating "wow" moments when the opportunity arises

• Complimenting the Vgreet mobile reception technology with service by anticipating visitor needs, following up with clients and ensuring client expectations are met and where possible exceeded

• Ensure that the visitor and client spaces are immaculate at all times, taking ownership of the space and reporting issues appropriately

• Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner

• Continually develop expertise of business operation and client knowledge to exceed in service delivery

• Using empowerment for problem resolution whilst enhancing visitor and client experience

• Ensure a commitment to service excellence recognised with service STARs

Minimum Requirements:

• Proven front of house experience in a hospitality, corporate reception, or high-end guest services environment

• Demonstrable 5-star customer service background with a track record of exceeding guest expectations and creating memorable experiences

• Concierge experience with the ability to anticipate needs, provide local area knowledge, and deliver tailored assistance to diverse visitors

• Strong interpersonal and communication skills with the ability to remain professional, warm, and welcoming when interacting with VIPs, clients, and visitors at all levels

Location:

On-site -London, GBR

Job Tags:

Hiring

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

_ JLL Privacy Notice _

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.