Community Host

Mason & Fifth; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a Community Host to create a vibrant living experience in their new Westbourne Park home. This role involves fostering connections among residents, delivering exceptional service, and maintaining high operational standards. The ideal candidate will have a passion for community building and a knack for creating comfortable living environments. If you thrive in dynamic settings and are dedicated to making others feel at home, this opportunity is perfect for you. Join a team that values genuine connections and exceptional service, and help shape a thriving community from day one.

Qualifications

• Experience in customer service, adaptable in high-pressure situations.
• Knowledge of Health & Safety regulations at building standards level.

Responsibilities

• Foster connections with residents and deliver exceptional service.
• Manage check-in/check-out and resident inquiries with warmth.
• Maintain high presentation standards and conduct building inspections.

Skills

Customer Service

Communication Skills

Problem Solving

Multitasking

Health & Safety Regulations Knowledge

Tools

MS Office

Job description

Job Description

Join us as a Community Host at our newest home in Westbourne Park, where you'll be instrumental in bringing our vision to life from pre-launch through to creating a thriving community. This is a rare opportunity to shape the resident experience from day one, perfect for someone who believes in the power of genuine connection and exceptional service.

You'll be the welcoming face to our residents at the start and end of their day. Your natural warmth and attention to detail will ensure every interaction, whether with our residents or their guests, reflects the Mason & Fifth commitment to thoughtful, personalised service.

The ideal candidate will combine hospitality expertise with genuine passion for creating comfortable, connected living experiences. You'll be someone who thrives in a dynamic environment, takes pride in maintaining operational excellence, and most importantly, believes in the power of community to make others feel truly at home.

What you'll be up to:

Creating Community

1. Foster meaningful connections with residents to build a vibrant community
2. Deliver exceptional 5-star service that reflects our values
3. Guide prospective residents through their future home with engaging building tours
4. Support and participate in house events that bring our community together
5. Be a knowledgeable local guide, offering recommendations and insights

Welcoming Home

1. Ensure seamless check-in and check-out experiences
2. Professionally greet and assist residents and their guests
3. Manage resident inquiries with warmth and efficiency
4. Handle mail and parcel deliveries with care
5. Set up and troubleshoot door entry systems for residents

Space & Standards

1. Maintain our high presentation standards throughout all areas
2. Conduct regular building inspections with attention to detail
3. Ensure studios are perfectly prepared for new residents
4. Oversee communal area cleanliness and presentation
5. Monitor and maintain Wi-Fi connectivity across the building

Operations Excellence

1. Complete daily operational checklists for front and back of house
2. Manage building security and access control systems
3. Coordinate with maintenance teams on resident-reported issues
4. Oversee contractor visits and facilities management
5. Update our property management system with detailed notes

Safety & Compliance

1. Uphold Health & Safety standards and obligations
2. Manage emergency procedures including fire evacuations
3. Conduct regular safety checks
4. Follow company policies and procedures
5. Report and document any incidents appropriately

Additional Support

1. Maintain inventory of general supplies
2. Troubleshoot day-to-day IT issues
3. Support additional operational needs as they arise
4. Assist the building senior management team
5. Be adaptable to evolving building needs

What Makes You Perfect for This Role:

Essential Experience:

1. MS Office, in particular Word & Excel
2. Previous customer service experience, including the ability to remain flexible and calm in high pressure or continually changing situations.
3. Health & Safety Regulations knowledge to building standards level

The Ideal Person:

1. Is a great communicator is effective and professional, with a good command of the English language (written and verbal)
2. Is a team player with a flexible approach to work
3. Will be resourceful, articulate, personable
4. Can multitask whilst being resilient, self-motivated, and proactive
5. Demonstrates professionalism and confidence
6. Is quick to learn and engage with people

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