Community Host - Alma

Native Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Community Host in London, where your passion for customer service and community engagement will shine. In this dynamic role, you'll be the first point of contact for residents, ensuring a welcoming environment and exceptional service. Your ability to multitask and prioritize will be key as you navigate daily challenges, creating memorable experiences for everyone. With a commitment to diversity and inclusion, this innovative firm values your unique contributions and offers a supportive atmosphere for personal and professional growth. Embrace this opportunity to make a real difference in the lives of residents and be part of a thriving community.

Benefits

Company Pension Scheme

Cycle to Work Scheme

Employee Assistance Programme

Health Cash Plan

Life Assurance

Referral Scheme

Paid Volunteer Time

20% discount on Native Places stays

Qualifications

• Proven experience in customer service, hospitality, or sales.
• Excellent written and spoken English skills.
• Strong IT skills with MS Office proficiency.

Responsibilities

• Deliver outstanding customer service to residents.
• Maintain a clean and welcoming front of house.
• Resolve issues quickly and effectively.

Skills

Customer Service

Interpersonal Skills

Organizational Skills

Relationship Building

Communication Skills

IT Skills (MS Word, Excel, Outlook)

Job description

Welcome to Native Communities. We are specialists in operating small to large-scale living, commercial and mixed-use developments. We create thriving and sustainable communities that consistently outperform, delivering enhanced returns for our clients.

This is an exciting opportunity to join our operational team at Alma, London as a Community Host.

We are looking for a new team member, who can be an integral member of our community team, to support delivering an outstanding customer service to our residents. Each day will be unique, requiring an ability to prioritise, multi-task, think creatively, take initiative and ownership, and employ a diverse set of interpersonal and organisational skills. You will bring positive energy to each conversation, resolves issues quickly and effectively, and make everyone feel welcome and appreciated. It’s about first impressions, so you’ll take great pride in your presentation, and this will reflect in your front of house which you’ll keep clean, smart and welcoming at all times.

If you’re ready to be our next Native, you’ll probably

• Have proven experience in residential services, leasing, guest relations, hospitality, sales, or marketing that demonstrates a customer service and experience background.
• Be proficiency in executing exceptional customer service within a customer facing role.
• Have excellent written and spoken English.
• Possess exceptional IT skills including MS Word, Excel & Outlook (training will be provided for our internal database system)
• Have excellent relationship building skills, both with entirely new and long term residents and team members.
• Be an efficient and organised individual with excellent communication skills and has a sensitive, professional and well-mannered nature.
• Be able to work exceptionally well within a team dynamic and contributes to an established open culture.
• Have the ability to follow company policies and procedures

About Us

We are Native Communities, we specialise in operating £3bn of mixed use, residential and commercial communities. Our people are expert placemakers, highly skilled at creating one-of-a-kind destinations where people want to live, work and spend time.

Our people are our superpower, our team is our greatest strength. Join Native, and you'll work alongside the best and the brightest in property, hospitality, technology and marketing – in an environment where your talents are valued, nurtured and developed.

As well as being able to call yourself a ‘Native’ here’s some of the other great benefits of working with us;

• Company Pension Scheme provided by NEST
• Cycle to Work Scheme.
• 24/7 Employee Assistance Programme
• Westfield Health Cash Plan
• Life Assurance
• Referral Scheme
• Paid Volunteer Time
• 20% discount on Native Places stays!

Native is better, and our communities are better when people from all walks of life come together. At Native Communities, we want to be a great place to work where a diverse group of people from all backgrounds can turn up and thrive. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. We firmly believe that our future success lies in diversity of thought from all Natives and its integral to our mission of creating sustainable communities with soul. We welcome applications from everyone interested in working for us. And, once you’re a Native, your differences will make all the difference.

If you’re as passionate as we are about people and beautiful buildings, we'd love to hearfrom you!