Community Engagement Partner: Shape Services & Voices

Rochdale Boroughwide Housing Ltd; Rochdale; On-site; GBP 36,000 - 41,000; Full time

Benefits offered by this job

30 days annual leave

Buy up to 5 additional days

5 extra days after 5 years

Pension matched up to 8%

Flexible working

Healthcare cashback plan

Virtual GP access

Gym membership subsidy

Employee Assistance Programme 24/7

Volunteer days

Enhanced family-friendly policies

Job summary

Rochdale Boroughwide Housing (RBH) is seeking a proactive Customer and Community Engagement Business Partner to drive customer voice across the Borough. You will develop opportunities for customers to shape, influence and scrutinise RBH services, using multiple channels and events to maximise participation and impact.

You’ll travel across the Borough, engaging with a diverse range of customers, supporting delivery of the engagement plan and turning feedback into service improvements.

Qualifications

• Experience in customer engagement, community engagement, customer service or related field.
• Excellent written and verbal communication skills.
• Strong presentation and facilitation skills with diverse audiences.
• Experience developing relationships with customers and stakeholders from diverse backgrounds.
• Ability to manage competing priorities across multiple projects.

Responsibilities

• Supporting the delivery of RBH’s Customer Engagement plan.
• Creating and delivering meaningful engagement opportunities for customers and our communities.
• Working collaboratively with customers and colleagues to improve services.
• Developing innovative ways for customers to influence, monitor and scrutinise service delivery.
• Building inclusive engagement approaches that encourage participation from a diverse range of customers.
• Facilitating meetings, workshops, focus groups and consultation activities.
• Creating engaging communications content across digital, social media and other channels.
• Monitoring engagement activity and outcomes, ensuring customers understand how their feedback has influenced decisions.
• Supporting colleagues across RBH to embed customer engagement and involvement into service delivery.
• Using insights and feedback to identify opportunities for service improvement.

Skills

Customer engagement

Communication skills

Facilitation

Stakeholder management

Project management

Digital communications

MS Office

Housing sector knowledge

Social impact

Job description

Rochdale Boroughwide Housing (RBH) is seeking a proactive Customer and Community Engagement Business Partner to drive customer voice across the Borough. You will develop opportunities for customers to shape, influence and scrutinise RBH services, using multiple channels and events to maximise participation and impact.

You’ll travel across the Borough, engaging with a diverse range of customers, supporting delivery of the engagement plan and turning feedback into service improvements.