Resident Insight & Service Improvement Partner

Abri Group; Yeovil; Hybrid; GBP 37,000 - 46,000; Full time

Job summary

Abri invites applications for a passionate and proactive Resident Scrutiny Business Partner to champion resident involvement and ensure customers have a voice in shaping services. This role sits at the heart of customer influence, governance and service improvement.

You’ll partner with residents, lead the annual scrutiny programme and build strong cross-organisational relationships to turn feedback into tangible improvements. Hybrid working with travel across our operating area.

Qualifications

• Experience influencing and building relationships with colleagues at all levels.
• Strong analytical skills, with the ability to interpret performance data, customer feedback and trends.
• Experience producing clear, insightful reports and presentations for senior audiences.
• Excellent communication and facilitation skills.
• Strong organisational and project management capabilities.
• Experience delivering or supporting service improvements and change initiatives.
• Confidence working independently while managing multiple priorities.

Responsibilities

• Partner with residents to facilitate meaningful scrutiny and service reviews.
• Support and develop the Resident Scrutiny Group and its Chair, creating an inclusive and effective scrutiny environment.
• Build strong relationships across the organisation, influencing colleagues and leaders to respond positively to resident feedback and challenge.
• Lead the annual scrutiny programme, ensuring it focuses on the issues that matter most
• Monitor and report on recommendations, helping to turn resident insights into tangible service improvements.
• Produce high-quality reports and presentations for senior leaders, the Executive Board and governance committees.
• Support compliance with consumer regulation and help strengthen our approach to co-regulation and assurance.
• Manage and develop the Resident Scrutiny Coordinator, ensuring excellent governance and administrative support is provided across the scrutiny and policy framework.

Skills

Stakeholder management

Relationship building

Analytical skills

Report writing

Facilitation

Tools

MS Office

Job description

Abri invites applications for a passionate and proactive Resident Scrutiny Business Partner to champion resident involvement and ensure customers have a voice in shaping services. This role sits at the heart of customer influence, governance and service improvement.

You’ll partner with residents, lead the annual scrutiny programme and build strong cross-organisational relationships to turn feedback into tangible improvements. Hybrid working with travel across our operating area.