Community Engagement Officer - Manchester

Netcom Training; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local training organization in Leeds is seeking a Community Engagement & Outreach Specialist. The role involves engaging diverse communities, promoting government-funded IT courses, and maintaining partnerships with educational organizations and employers. Ideal candidates will have experience in outreach, strong digital skills, and a passion for digital inclusion and education. The position offers flexible working hours, a car allowance, and opportunities for professional development.

Benefits

£300 monthly car allowance

Mileage allowance

Flexible working hours

Professional development opportunities

Cycle to Work scheme

Employee discounts

Private medical insurance

Birthday off

Qualifications

• Experience in community engagement, outreach, digital inclusion or learner recruitment.
• Proven skills in relationship building with education providers and employers.
• Knowledge of local areas within Manchester for effective outreach.

Responsibilities

• Engage with diverse communities to promote digital skills courses.
• Track outreach activity and maintain an accurate CRM.
• Report progress in closing the digital skills gap.

Skills

Community engagement

Outreach experience

Relationship building

Strong digital literacy

Tools

CRM systems

Email marketing tools

Social media

Job description

Job Description

What You’ll Be Doing

Community Engagement & Outreach

• Engage proactively with diverse communities, including those facing digital exclusion.
• Build strong partnerships with job centres, community organisations, charities, colleges, universities, training providers, and employers.
• Represent the organisation at community events, career fairs, employer forums, and local initiatives.
• Deliver tailored outreach across neighbourhoods, faith groups, community centres, and employment support organisations.

Learner Attraction & Support

• Recruit learners onto Government Funded IT / Tech and Digital Skills short courses.
• Provide clear, supportive advice on course options, eligibility, funding, and career pathways.
• Maintain regular communication with referral partners to encourage learner sign‑ups.
• Organise and deliver information sessions, webinars, and engagement events.

Marketing & Communications

• Work with the marketing team to deliver targeted local campaigns.
• Distribute digital promotional materials and use social media, email, and local advertising to increase visibility.
• Promote the organisation’s strengths to support employer attraction and strategic positioning.

Data, Reporting & Continuous Improvement

• Track outreach activity, learner enquiries, and engagement metrics using internal systems such as Magn8.
• Maintain an accurate CRM of partners and industry contacts.
• Report on progress toward closing the digital skills gap in your region.
• Provide insights to optimise recruitment and engagement strategies.

What You’ll Bring

Experience

• Community engagement, outreach, digital inclusion, or learner recruitment experience.
• Proven ability to build relationships with community groups, education providers, employment organisations, and employers.
• Experience delivering presentations, hosting information sessions, or supporting events.
• Experience tracking outreach activity and reporting outcomes.
• Knowledge of safeguarding and data protection in learner engagement.

Knowledge & Understanding

• Awareness of the barriers to digital participation and progression, particularly in diverse or disadvantaged communities.
• Have knowledge of local areas within Manchester for outreach.
• Strong digital literacy, including CRM systems, email marketing tools, and social media.
• Understanding of government-funded training programmes and local skills priorities.
• Familiarity with regional socio-economic factors affecting learning and employment.

Behaviours & Attributes

• A natural communicator who can inspire and engage diverse audiences.
• Highly organised, target-driven, and able to manage multiple priorities.
• Passionate about education, digital inclusion, and social mobility.
• Proactive, self-motivated, and collaborative.
• Willingness to travel across the region and support occasional evening / weekend events.

Other Requirements

• Clean UK driving licence and access to your own vehicle.
• Flexibility to travel for work-related purposes.

Benefits

• £300 monthly car allowance
• Mileage allowance
• Flexible working hours
• Professional development & CPD opportunities
• Option to purchase additional annual leave
• Company pension
• Cycle to Work scheme
• Employee discounts
• Paid volunteer time
• Private medical insurance
• Birthday off

Safeguarding & Inclusion

We are committed to safer recruitment and promoting equality, diversity, and inclusion. All offers are subject to appropriate checks

Job Type

Full-time

Benefits

• Company pension
• Work from home