Community Energy Mentor & Advocate

The Wise Group; Preston; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

The Wise Group is expanding its HEAT service across Greater Preston, supporting people who are struggling with energy costs, debt and the wider pressures that can make it difficult to keep a household stable.

We’re looking for a Mentor who can build trusted relationships with people in their homes and communities, understand what is really getting in the way and help them take practical steps forward.

Qualifications

• Full driving licence and access to a vehicle across Greater Preston.
• Willingness to undertake home visits and work from community locations.
• Home broadband to support flexible working.
• Willingness to complete the City & Guilds Level 3 energy qualification within six weeks.

Responsibilities

• Build trusted relationships with people experiencing fuel poverty or wider challenges.
• Provide practical energy advice, explain bills and usage, and point to available support.
• Advocate for customers with energy suppliers and other organisations as needed.
• Help customers navigate services and connect to wider support when appropriate.
• Meet customers in homes and communities across Greater Preston.
• Develop links with local organisations to increase awareness and referrals.
• Manage your own caseload and diary while staying connected to the team.
• Record outcomes and insights to show the impact of the support provided.

Skills

Relationship building

Communication skills

Active listening

Problem solving

Customer advocacy

Organisational skills

Independent working

Curiosity

Digital skills

CRM systems

Education

City & Guilds Level 3 energy qualification

Tools

CRM software

Job description

The Wise Group is expanding its HEAT service across Greater Preston, supporting people who are struggling with energy costs, debt and the wider pressures that can make it difficult to keep a household stable.

We’re looking for a Mentor who can build trusted relationships with people in their homes and communities, understand what is really getting in the way and help them take practical steps forward.