Mentor (Advocacy)

The Wise Group; Preston; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

The Wise Group in Preston is seeking a Mentor (Advocacy) to work hybrid, visiting customers in the local community and providing guidance during financial crisis. The role involves face‑to‑face meetings, telephone support, and building trusted relationships with energy suppliers and stakeholders.

You will help customers regain control, understand options, and take steps toward a more stable future, with a City & Guilds Level 3 in Energy Advice required and a driving licence with access to a car.

Qualifications

• Experience in mentoring, support or advocacy roles.
• Strong communication skills, both written and verbal.
• Organised and resilient with a problem‑solving mindset.
• Full driving licence and access to own car.

Responsibilities

• Provide impartial guidance and tailored advocacy to customers in crisis.
• Visit customers in homes or community spaces to offer support and assess needs.
• Coordinate with energy suppliers and stakeholders to ensure customers are heard and supported.
• Help customers understand options and take steps toward financial stability.

Skills

Strong communication

Empathetic listening

Problem solving

Community engagement

Education

City & Guilds Level 3 in Energy Advice

Job description

Preston – Hybrid (including visiting customers in the local community)

FTC until 31st March 2027

In the heart of the community, there are people facing some of life’s toughest moments — struggling to keep up with energy bills, unsure where to turn, and desperately needing someone who will listen.

Someone who believes change is possible, even when people can’t see it for themselves.

That “someone” might just be you.

As a Mentor (Advocacy), you’ll step into people’s lives at a pivotal moment. You’ll meet them face to face in their homes, in community spaces, or as a voice of reassurance over the phone. Your mission is to help them regain control, understand their options, and take meaningful steps toward a more stable future.

Every day, you’ll build trust, provide impartial guidance, and support customers through crisis including issuing and monitoring essential crisis fund payments. You’ll become a steady, reliable presence who helps people uncover their own strength and direction. You’ll work one‑to‑one with customers, tailoring advice and interventions to their specific challenges and you’ll forge professional relationships with energy suppliers and stakeholders, ensuring your customers are heard and supported. You’ll help individuals navigate their way through financial hardship, energy concerns, and personal barriers empowering them to find lasting solutions.

This is an exciting opportunity for someone who’s worked in a mentoring, support or advocacy role someone who genuinely cares about people and knows how to help them move forward. You will be organised and resilient with the ability to guide people through difficult conversations. It is essential you are a strong communicator, both in writing and face to face, be detail‑focused with a problem‑solving mindset. To thrive in this role you will be engaging, encouraging and able to build rapport quickly.

As this is a face‑to‑face role you will be living in or around Preston with knowledge of the local area, be able to work out in the community and be a driver with access to your own car. A requirement for this role is to complete the City & Guilds Level 3 in Energy Advice, you must be ready to complete this.

If you enjoy finding innovative ways to connect with customers and guide them toward informed decisions, you’ll feel right at home here.