Community Energy Advisor: Help Households Save on Bills

Carbon Co-op; Manchester; On-site; GBP 27,000 - 29,000; Full time

Job summary

Carbon Co-op is seeking a compassionate Energy Advisor for the Energise Manchester project in Manchester, UK. The role focuses on supportive, one-to-one guidance for households vulnerable to energy crises, including damp, heating, and bills navigation.

We welcome applicants from diverse backgrounds with empathy and strong communication. The contract is fixed-term until February 2028, with potential extension, and a flexible 0.8–1 FTE arrangement. Starting as soon as possible after offer.

Qualifications

• Experience in a frontline public-facing role.
• Ability to engage with vulnerable communities with empathy.
• Clear written and verbal communication skills.
• Ability to work with diverse groups and partners.
• Strong organisational and time-management skills.

Responsibilities

• Provide nonjudgmental energy advice to households at risk.
• Deliver inclusive, engaging services to diverse clients.
• Help clients understand energy bills and available supports.
• Work in-person at community hubs and over the phone.
• Empower clients to resolve future energy issues themselves.
• Design appointments and drop-ins to enable access to support.
• Refer to further support and remove barriers to access.
• Promote the full energy advice service with the team.

Skills

Frontline experience

Empathy

Communication

Stakeholder engagement

Time management

Job description

Carbon Co-op is seeking a compassionate Energy Advisor for the Energise Manchester project in Manchester, UK. The role focuses on supportive, one-to-one guidance for households vulnerable to energy crises, including damp, heating, and bills navigation.

We welcome applicants from diverse backgrounds with empathy and strong communication. The contract is fixed-term until February 2028, with potential extension, and a flexible 0.8–1 FTE arrangement. Starting as soon as possible after offer.