Community Duty Officer

Coast and Vale Learning Trust; Burton upon Trent; On-site; GBP 21,000 - 25,000; Full time

Job summary

Affinity Learning Partnership seeks a Community Duty Officer to manage lettings and facility readiness across venues, ensuring welcoming service and safe, well-presented spaces for community use.

You will be the face of the lettings service, opening and securing venues, supporting customers on site and responding to issues as they arise. This role emphasizes safety, cleanliness and professional service.

Responsibilities

• Opening and securing Trust buildings for community activities, including daytime, evening and weekend lettings.
• Providing a friendly, welcoming and professional service to all lettings customers.
• Taking responsibility for the venue during lettings hours and ensuring customers have a positive experience.
• Providing on-site security and supervising the buildings and grounds to help prevent damage or misuse.
• Preparing facilities, equipment and furniture for bookings and assisting with clearing away afterwards.
• Helping to maintain high standards of cleanliness and presentation across areas used by the community.
• Supporting health and safety requirements and ensuring users follow our Conditions of Hire.
• Responding appropriately and confidently in the event of an emergency.
• Undertaking general cleaning and maintenance tasks relating to community use where required.

Job description

The Candidate

We are looking for a friendly, reliable and proactive Community Duty Officer to join our supportive lettings team. This is a great opportunity for someone who takes pride in providing excellent customer service, enjoys working with people and wants to play an important role in ensuring our facilities are safe, welcoming and ready for community use.

As a Community Duty Officer, you will be the friendly face of our lettings service, providing a warm welcome to customers and helping to ensure that community activities run smoothly. You will take responsibility for the venue during lettings hours, supporting customers, overseeing the facilities and ensuring our buildings and grounds are well cared for.

This role offers variety, with duties including opening and securing our buildings, preparing facilities for bookings, supporting customers on site and responding appropriately to any issues or emergencies. You will also play an important role in ensuring our facilities are used safely and responsibly.

What will you be doing?

• Opening and securing Trust buildings for community activities, including daytime, evening and weekend lettings.

• Providing a friendly, welcoming and professional service to all lettings customers.

• Taking responsibility for the venue during lettings hours and ensuring customers have a positive experience.

• Providing on-site security and supervising the buildings and grounds to help prevent damage or misuse.

• Preparing facilities, equipment and furniture for bookings and assisting with clearing away afterwards.

• Helping to maintain high standards of cleanliness and presentation across areas used by the community.

• Supporting health and safety requirements and ensuring users follow our Conditions of Hire.

• Responding appropriately and confidently in the event of an emergency.

• Undertaking general cleaning and maintenance tasks relating to community use where required.

Why join us?

You will become an important part of a supportive team and have the opportunity to make a real contribution to the experience of our local community. No two days will necessarily be the same, and you will have the opportunity to work across our Trust venues while building positive relationships with a wide range of people.

We are looking for someone who is customer-focused, organised, approachable and proactive, with a genuine commitment to providing a high-quality service. You should be confident working independently, while also being able to work constructively as part of a team.

If you are someone who takes responsibility, has a positive ‘can-do’ attitude, communicates well and enjoys helping others, we would love to hear from you.

Additional Information:

Please note that we do not hold a sponsorship licence and, therefore, are unable to employ individuals residing outside of the UK or candidates living within the UK who require continued sponsorship to work in the UK.

We welcome a broad range of perspectives with a commitment to equality of opportunity by recruiting a diverse workforce, and creating an inclusive environment and a culture of belonging for everyone in Affinity Learning Partnership. Therefore, we encourage applications from underrepresented communities irrespective of age, disability, race, religion and belief, sex, sexual orientation, gender reassignment, pregnancy or maternity, marriage or civil partnership status, or neurodivergent status. We are happy to make reasonable adjustments wherever possible through the recruitment process should this be required.

The Trust is committed to safeguarding and promoting the welfare of children and young people and this position is subject to an Enhanced Disclosure check under the Rehabilitation of Offenders Act 1974.

All applicants must be able to provide documentation to prove their right to work in the UK.