Community-Driven Pharmacy Store Manager

Boots; Kelso; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Generous employee discount acrossBoots

Discretionary annual bonus

38 days annual leave

Enhanced parental leave pay

Flexible benefits scheme

24/7 counselling and wellbeing support

Job summary

Boots Store Manager role in a small Boots store focusing on retail leadership, pharmacy expertise, and community connection. Lead a close-knit team, deliver outstanding service, and drive clinical and commercial performance on the shop floor and in dispensary.

Build relationships with customers and GP networks, develop staff, and champion Boots brand while delivering NHS and private healthcare services with care and accuracy.

Qualifications

• Retail management experience and strong commercial awareness
• NVQ Level 2 in Pharmacy Services (or UK equivalent)
• Experience working in a UK dispensary
• Great customer service skills and a passion for delivering care
• Ability to lead performance and implement strategy in-store
• Calm, flexible approach with the confidence to adapt at pace
• Collaborative style; build strong team culture and external relationships
• Passion for learning and helping others grow

Responsibilities

• Lead and inspire your team to deliver exceptional service
• Drive sales and performance, balancing customer care with commercial goals
• Build strong relationships with GP surgeries and primary care networks; engage with local community
• Deliver NHS and private services safely and confidently, with clear, trusted advice
• Run a well-organised, compliant dispensary with attention to detail
• Champion the Boots brand and make your store stand out
• Know your people; understand motivations and growth needs
• Coach and support your team to build confidence, skills, and experience
• Be bold; use data and insights to improve daily

Skills

Retail management

Customer service

Leadership

Strategic in-store execution

Collaborative style

Data-driven decision making

People development

Adaptability

Education

NVQ Level 2 in Pharmacy Services (UK)

Experience in UK dispensary

Job description

Boots Store Manager role in a small Boots store focusing on retail leadership, pharmacy expertise, and community connection. Lead a close-knit team, deliver outstanding service, and drive clinical and commercial performance on the shop floor and in dispensary.

Build relationships with customers and GP networks, develop staff, and champion Boots brand while delivering NHS and private healthcare services with care and accuracy.