Store Manager - Pharmacy Leader & Community Care

Boots.com; Ilkeston; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Generous employee discount acrossBoots

Discretionary annual bonus

38 days annual leave

Enhanced maternity/paternity/adoption?

Gift card for expecting/adopting

Flexible benefits scheme; holiday buy,

24/7 counselling and wellbeing support

Job summary

Boots is seeking a Store Manager for a small-format pharmacy store in the UK. You’ll lead a close-knit team, deliver exceptional service, and balance patient care with commercial success on the shop floor and across the dispensary.

You’ll report to the Area Manager, drive NHS and private services with confidence, and build lasting relationships with local GP surgeries and communities. This role blends retail leadership with pharmacy expertise within Boots' purpose-driven environment.

Qualifications

• Retail management experience and strong commercial awareness.
• NVQ Level 2 in Pharmacy Services (or UK equivalent).
• Experience working in a UK dispensary.
• Great customer service skills and a passion for delivering care.
• Ability to lead performance and implement strategy in-store.
• A calm, flexible approach with the confidence to adapt at pace.
• A collaborative style. Able to build both a strong team culture and profitable external relationships.
• Passion for learning and a drive to support others to grow.

Responsibilities

• Lead and inspire your team to deliver exceptional service.
• Drive sales and performance, balancing customer care with commercial goals.
• Build strong relationships with GP surgeries, primary care networks and actively engage with the local community.
• Deliver NHS and private services safely and confidently, offering clear, trusted and expert advice.
• Work in and run a well-organised and compliant dispensary, where attention to detail really matters.
• Champion the Boots brand and making your store stand out.
• Get to know your people - what motivates them, and what needs to change.
• Coach and support your team - helping them grow in confidence, skills and experience.
• Be bold, try new things and use data and insights to look for ways to improve every day.

Skills

Retail management

Commercial awareness

Customer service

Leadership

Team development

In-store strategy

Collaborative style

Growth mindset

Education

NVQ Level 2 in Pharmacy Services (UK)

Job description

Boots is seeking a Store Manager for a small-format pharmacy store in the UK. You’ll lead a close-knit team, deliver exceptional service, and balance patient care with commercial success on the shop floor and across the dispensary.

You’ll report to the Area Manager, drive NHS and private services with confidence, and build lasting relationships with local GP surgeries and communities. This role blends retail leadership with pharmacy expertise within Boots' purpose-driven environment.