Community/Customer Service Associate (Operations)

Caddy Comps; Peterborough; On-site; GBP 22,000 - 28,000; Full time

Job summary

Caddy Comps, a leader in Golf competitions in the UK, seeks a Community Associate to enhance customer experience as the company scales. This role involves communication with winners, vendors, and optimising online presence while adapting to new technologies in a vibrant office environment.

Benefits

Team discounts on Golf Equipment

Epic office environment with snacks and games

Qualifications

• Prior experience in customer service is a must.
• Flexibility in working hours, including evenings and weekends, is required.
• Interest in Golf is preferred.

Responsibilities

• Ownership of end-to-end winner communication.
• Communication with vendors and suppliers.
• Optimisation of the visual merchandising and online shopfront.

Skills

Customer service

Process optimisation

Technical savviness

Job description

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Community/Customer Service Associate (Operations), Peterborough

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Client:

Caddy Comps

Location:

Peterborough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

37acb0ad259e

Job Views:

25

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Due to ongoing growth Caddy Comps, the UK's leading Golf competition website, are looking for a Community Associate to support in maintaining our 5* user experience at scale!

The ideal candidate will be passionate about customer experience and excited to own this pivotal area of a rapidly scaling business. They will take an interest in optimising processes and will be up to date with the best tools on the market to do so!

They will likely take an interest in other areas of the business such as logistics, digital marketing and will be technically savvy and open to adopting new technology.

Tasks

• Ownership of end to end winner communication
• Communication with vendors & suppliers
• Optimisation of our visual merchandising and online shopfront

Requirements

• Prior customer service experience with a passion for creating 5* memorable experiences for customers!
• Willing to work flexible hours with evening and weekend shifts required.
• Experience/interest in Golf preferred
• Team discounts on Golf Equipment
• Epic office environment with snacks, games, putting green and more.