Community, Culture and Digital Officer (Relief)

POWYS COUNTY COUNCIL; West Midlands; Presencial; GBP 21.000 - 27.000; Jornada completa

Descripción de la vacante

POWYS COUNTY COUNCIL is seeking a proactive library/cultural services assistant to deliver a warm, customer-focused service across libraries, museums and cultural venues. You will help residents, groups and visitors access both digital and physical resources and participate in a wide range of activities.

This role requires ICT confidence, a good general education, the ability to work independently and as part of a team, and a commitment to high standards. Enhanced DBS check is required.

Formación

• Experience of using ICT and confidence in adapting to changing technologies at work.
• A good understanding of public libraries, museums and cultural venues, and their role in the community.
• 5 GCSEs, A-C or equivalent.

Responsabilidades

• To undertake all duties required for the day-to-day operation of the facility, including assisting with supervision of volunteers.
• To provide a warm welcome and high level of customer service, including access to council and government services, and providing information and guidance to customers, referring to specialist staff where appropriate.
• To be confident in using and supporting customers with a wide range of digital systems and resources.
• To actively promote the use of cultural facilities at all times, acting as an ambassador for the service and promoting diversity and equality. Raising awareness of the full range of services to a variety of audiences through engagement with physical resources and digitally via advancing technologies, and delivering activities and events designed to encourage participation

Conocimientos

ICT experience

Community understanding

Teamwork

Educación

5 GCSEs, A-C or equivalent

Descripción del empleo

About the role:

To provide a dynamic and progressive service to residents, community groups and visitors. Duties may vary according to location but will focus on providing an excellent customer experience; creatively engaging customers with a range of digital and physical resources in ways that encourage a love of history, culture, reading, knowledge, and lifelong learning. To work collaboratively with colleagues across Cultural Services and to assist in providing an integrated approach to service improvements and developments.

About you:

• Experience of using ICT and confidence in adapting to changing technologies at work
• A good understanding of public libraries, museums and cultural venues, and their role in the community
• Good general education - 5GCSE's, A-C or equivalent
• Commitment to high standards
• Ability to work on own initiative as well as within a team

What you will do:

• To undertake all duties required for the day-to-day operation of the facility, including assisting with supervision of volunteers.
• To provide a warm welcome and high level of customer service, including access to council and government services, and providing information and guidance to customers, referring to specialist staff where appropriate.
• To be confident in using and supporting customers with a wide range of digital systems and resources.
• To actively promote the use of cultural facilities at all times, acting as an ambassador for the service and promoting diversity and equality. Raising awareness of the full range of services to a variety of audiences through engagement with physical resources and digitally via advancing technologies, and delivering activities and events designed to encourage participation

This position has a requirement for an Enhanced DBS Check