Community, Culture and Digital Officer

POWYS COUNTY COUNCIL; West Midlands; On-site; GBP 20,000 - 25,000; Full time

Job summary

POWYS COUNTY COUNCIL in the West Midlands region seeks staff to provide an engaging library and cultural services experience to residents, groups and visitors. The role focuses on excellent customer service, guiding users to digital and physical resources, and promoting lifelong learning.

Collaboration with Cultural Services is essential, along with a proactive approach to service improvements and community engagement. A DBS check is required for this position.

Qualifications

• Experience of using ICT and confidence in adapting to changing technologies at work.
• Good understanding of public libraries, museums and cultural venues and their role in the community.
• Commitment to high standards.
• Ability to work on own initiative as well as within a team.

Responsibilities

• To undertake all duties required for the day-to-day operation of the facility, including assisting with supervision of volunteers.
• To provide a warm welcome and high level of customer service, including access to council and government services, and providing information and guidance to customers, referring to specialist staff where appropriate.
• To be confident in using and supporting customers with a wide range of digital systems and resources.
• To actively promote the use of cultural facilities at all times, acting as an ambassador for the service and promoting diversity and equality.

Skills

ICT experience

Public libraries knowledge

Commitment to high standards

Teamwork and initiative

Education

5 GCSEs / equivalent

Job description

About the role:

To provide a dynamic and progressive service to residents, community groups and visitors. Duties may vary according to location but will focus on providing an excellent customer experience; creatively engaging customers with a range of digital and physical resources in ways that encourage a love of history, culture, reading, knowledge, and lifelong learning.
To work collaboratively with colleagues across Cultural Services and to assist in providing an integrated approach to service improvements and developments.

About you:

• Experience of using ICT and confidence in adapting to changing technologies at work
• A good understanding of public libraries, museums and cultural venues, and their role in the community
• Good general education - 5GCSE's, A-C or equivalent
• Commitment to high standards
• Ability to work on own initiative as well as within a team

What you will do:

• To undertake all duties required for the day-to-day operation of the facility, including assisting with supervision of volunteers.
• To provide a warm welcome and high level of customer service, including access to council and government services, and providing information and guidance to customers, referring to specialist staff where appropriate.
• To be confident in using and supporting customers with a wide range of digital systems and resources.
• To actively promote the use of cultural facilities at all times, acting as an ambassador for the service and promoting diversity and equality. Raising awareness of the full range of services to a variety of audiences through engagement with physical resources and digitally via advancing technologies, and delivering activities and events designed to encourage participation

This position has a requirement for an Enhanced DBS Check