Community Co-ordinator

TN United Kingdom; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Community Co-ordinator to enhance resident engagement at a retirement village. This newly created role involves serving as the primary contact for residents, ensuring exceptional customer service, and facilitating community activities. The ideal candidate will have a passion for service, strong communication skills, and a collaborative spirit. With a focus on building relationships and enhancing the living experience for residents, this position offers a unique opportunity to make a meaningful impact in the community. Join a supportive team that values well-being and engagement, and help create a vibrant living environment.

Benefits

Pension Scheme

Enhanced Annual Leave

Birthday Leave

Rewards Schemes

Volunteering days

Well-Being days

Qualifications

• Experience in arranging activities and events is essential.
• Must demonstrate a professional approach and high-quality standards.

Responsibilities

• Serve as the main contact for residents and community engagement.
• Facilitate communication between residents and management.
• Assist with the move-in process and coordinate activities.

Skills

Excellent communication skills

Event planning

Customer service

Empathy

Health & Safety awareness

Job description

Avonpark Retirement Village, located between the world heritage city of Bath and Bradford-on-Avon, is on the lookout for a Community Co-ordinator. This is a newly formed role as we have recently had planning approved to build a further 74 apartments and to update our amenities.

This is a crucial role as the Community Co-ordinator will take ownership of being the main point of contact. You will be responsible for resident and local community engagement, serving as a single point of call for residents and communications. You will be the driving force behind maintaining exceptional levels of customer service for residents and their families.

Key Responsibilities:

• Providing open and transparent communications between the residents and the village management team through technology, newsletters, and bulletins.
• Working collaboratively with the village Residents’ Association and its elected Committee and Officers.
• Facilitating the village community engagement plan.
• Assisting with the move-in process of new residents.
• Working with residents and village staff to ensure a wide variety of activities.
• Building working relationships with external providers, suppliers, and organisations within the local community.

What are we looking for?

• Previous experience arranging activities and events.
• Professional approach with high-quality standards.
• Excellent communication skills and a real ‘can-do’ attitude.
• Genuine interest in providing quality service to customers and residents.
• Enthusiastic, passionate, and able to build rapport with ease.
• An awareness of basic Health & Safety.
• Approachable and open manner – able to demonstrate empathy.

In return, we offer a number of benefits including a Pension Scheme, Enhanced Annual Leave, Birthday Leave, Rewards Schemes, Volunteering and Well-Being days, plus much more!

To find out more about the role and what we offer, please apply below.