Head of Community - Marketplace

Salt; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the online marketplace industry is seeking a Head of Community. This role is pivotal in shaping community engagement and brand visibility. The ideal candidate will have extensive experience in community management, social media, and PR, with strong analytical and leadership skills.

Qualifications

• Extensive experience in community management with a record of building and maintaining active communities.
• Leadership experience with the ability to develop and manage a team.

Responsibilities

• Develop and execute the community strategy aligned with brand and business objectives.
• Manage and expand community platforms, creating tailored engagement initiatives.
• Monitor community sentiment and engagement metrics to optimize strategies.

Skills

Community Management

Social Media

Content Strategy

Public Relations

Analytical Skills

Communication

Project Management

Job description

Salt Greater London, England, United Kingdom

Head of Community - Marketplace

Salt Greater London, England, United Kingdom

Principal Recruitment Consultant - Recruiting PR, Social and Content

Head of Community - Marketplace

London

Overview:

Salt is seeking an experienced Head of Community for a newly created role with one of our established clients in the growing online marketplace industry.

This position is within the Brand & Communications team and is crucial in shaping how our client connects with and expands their community of members.

The ideal candidate will have experience in community management, social media, PR, and content creation, with a proven ability to boost engagement and brand visibility.

Key Responsibilities:

1. Develop and execute the community strategy aligned with brand and business objectives.
2. Manage and expand community platforms (both online and offline), creating tailored engagement initiatives.
3. Create metrics to measure impact, linking community activities to revenue, retention, and brand awareness.
4. Utilize member insights to guide content, campaigns, and product development.
5. Implement grassroots and ambassador programs to increase reach and advocacy.
6. Work collaboratively across departments to incorporate community feedback into marketing and strategic planning.
7. Monitor community sentiment, feedback, and engagement metrics to optimize strategies.
8. Lead community management efforts internally and oversee a small team.

Experience & Skills:

1. Extensive experience in community management with a record of building and maintaining active communities.
2. Expertise in social media, content strategy, and PR, with a focus on advocacy and engagement.
3. Strong analytical skills with the ability to interpret data and inform strategy.
4. Experience collaborating with marketing, product, and support teams.
5. Leadership experience with the ability to develop and manage a team.
6. Excellent communication and project management skills.

Apply to learn more

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing

Industries

• Technology, Information and Media, Retail

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