Community Centre Receptionist & Duty Officer - Part Time

LLOYD'S REGISTER INTERNATIONAL; Watford; On-site; GBP 12,000 - 14,000; Part time

Benefits offered by this job

Free gym usage at Community Centres

On-site parking available

Birthday leave

25 days annual leave + bank holidays

Investors in People accreditation

Job summary

Watford FC Community Sports & Education Trust is seeking a part-time Receptionist/Duty Officer at Cedars Youth and Community Centre. You will ensure first-class customer service, manage bookings, and assist with centre operations and activities while engaging with the local community.

You will support the Centre Manager, promote programmes, handle payments, and maintain records with attention to detail and accuracy. Includes safeguarding and EDI commitments.

Qualifications

• Proven work experience as a Duty Officer, Front Office representative or similar role.
• Proficiency in Microsoft Office Suite.
• Solid written and verbal communication skills.
• Excellent Customer service attitude and interpersonal and communication skills.
• Ability to work collaboratively to build and facilitate strong internal relationships.
• Able to work under pressure, prioritise workload and meet deadlines.
• Good organisational, planning and time management skills with attention to detail and accuracy when completing tasks.
• Flexible approach to working hours.
• Understanding of the Trust commitment to EDI & Safeguarding.

Responsibilities

• Providing high quality customer service.
• Ensuring that customer records are accurately kept up to date both manually and electronically.
• Utilise the management booking system for customer bookings, payment collection and diary management purposes.
• Promote the centre to current and prospective customers/community groups to help the team increase income streams.
• Support the Centre Manager with the day-to-day running of the centre.
• To actively promote the centre and the various activities on offer, including holiday courses, birthday parties, young people activities, etc
• To support the fitness aspects of the gym and to be able to fully engage with users.
• To deal with booking enquiries for the Centre effectively, receive and record accurately all cash/cheque/credit card takings using the Xn Leisure system.
• Memberships, both gym and social, are maintained effectively and accurately and inductions arranged when necessary.
• To assist with the ‘set up’ of activities for external users.
• To assist with catering requirements for external hirers and the layout of catering.
• To understand the requirements of the local community. To promote activity programmes that will service the needs of the local Meriden community.
• To open up / close the Centre ensuring all procedures are correctly followed.
• Support the Centre Manager collate relevant reports as requested.
• Carry out all meaningful tasks, when so asked to do, by the Centre Manager.
• To actively promote the Trust in a positive and professional manner.
• Maintain an ‘office tidy’ environment.
• To champion Watford Welcomes values and contribute to all Equity, Diversity & Inclusion (EDI) activities. To be responsible for your own behaviour and act in a manner that avoids and discourages any form of discrimination or harassment; to comply with Watford FC CSE Trust Equal Opportunities Policy.
• Safeguarding and promoting the welfare of children & adult across the business, ensuring that Trust policies, procedures and practices in regard to safeguarding are followed at all times.

Skills

Duty Officer experience

Customer service

Communication skills

Interpersonal skills

Teamwork

Time management

Flexibility

EDI & Safeguarding understanding

Tools

Microsoft Office

Job description

Watford FC Community Sports & Education Trust is seeking a part-time Receptionist/Duty Officer at Cedars Youth and Community Centre. You will ensure first-class customer service, manage bookings, and assist with centre operations and activities while engaging with the local community.

You will support the Centre Manager, promote programmes, handle payments, and maintain records with attention to detail and accuracy. Includes safeguarding and EDI commitments.