Receptionist/Duty Officer

Watford FC Community Sports and Education Trust; Watford; Hybrid; GBP 12,000 - 14,000; Part time

Benefits offered by this job

Free gym usage at Cedars Centre

On-site parking

Flexible working environment

Birthday leave

Staff kit

Pension scheme

Job summary

Watford FC Community Sports and Education Trust seeks a part-time Receptionist / Duty Officer for Cedars Youth and Community Centre in Watford. You will deliver first-class customer service, manage bookings using the Xn Leisure system, handle payments, and support daily centre operations.

You will promote activities, maintain accurate records, and work with the Centre Manager to support income generation and community programmes.

Qualifications

• Proven work experience in a receptionist/front desk/duty officer role
• Excellent customer service attitude and strong communication skills
• Solid written and verbal communication and ability to build relationships
• Organised, detail-oriented and able to manage bookings and payments

Responsibilities

• Provide high quality customer service to centre visitors
• Keep customer records up to date manually and electronically
• Use the Xn Leisure system for bookings, payments and diary management
• Promote the centre and activities to increase income streams
• Support the Centre Manager with day-to-day running
• Open and close the centre following procedures
• Maintain an orderly, tidy office environment

Skills

Proven work experience in front office

Excellent customer service

Strong written and verbalcommunication

Interpersonal skills

Ability to work under pressure

Organisational and time management

Flexible working hours

Commitment to EDI & Safeguarding

Tools

Microsoft Office Suite

Job description

Department: Facilities Watford FC’s Community Sports and Education Trust

Reporting to: Community Centre Manager

Hours: Part Time – 3 shifts per week including Saturdays and Sundays

Salary: £12,928.50 pa

Passport/Visa: Must be eligible to work in the UK

Location: Cedars Youth and Community Centre

Contract Type: Permanent

Closing Date: 27/09/2026

Interview Date: W/C 5th October 2026

Summary of Your Role

Are you a team player who wants to make a positive difference in your local community? If this is you, come and join the team at Cedars Youth and Community Centre. As a Receptionist / Duty Officer you will be responsible for ensuring the delivery of a first-class customer experience to all customers that visit the Centre. Whilst coordinating bookings you will build relationships with centre customers and play a key role in developing the centre.

Your Roles and Responsibilities, but Not Limited To

• Providing high quality customer service.
• Ensuring that customer records are accurately kept up to date both manually and electronically.
• Utilise the management booking system for customer bookings, payment collection and diary management purposes.
• Promote the centre to current and prospective customers/community groups to help the team increase income streams.
• Support the Centre Manager with the day-to-day running of the centre.
• To actively promote the centre and the various activities on offer, including holiday courses, birthday parties, young people activities, etc
• To support the fitness aspects of the gym and to be able to fully engage with users.
• To deal with booking enquiries for the Centre effectively, receive and record accurately all cash/cheque/credit card takings using the Xn Leisure system.
• Memberships, both gym and social, are maintained effectively and accurately and inductions arranged when necessary.
• To assist with the ‘set up’ of activities for external users.
• To assist with catering requirements for external hirers and the layout of catering.
• To understand the requirements of the local community. To promote activity programmes that will service the needs of the local Meriden community.
• To open up / close the Centre ensuring all procedures are correctly followed.
• Support the Centre Manager collate relevant reports as requested.
• Carry out all meaningful tasks, when so asked to do, by the Centre Manager.
• To actively promote the Trust in a positive and professional manner.
• Maintain an ‘office tidy’ environment.
• To champion Watford Welcomes values and contribute to all Equity, Diversity & Inclusion (EDI) activities. To be responsible for your own behaviour and act in a manner that avoids and discourages any form of discrimination or harassment; to comply with Watford FC CSE Trust Equal Opportunities Policy.
• Safeguarding and promoting the welfare of children & adult across the business, ensuring that Trust policies, procedures and practices in regard to safeguarding are followed at all times.

You must have:

• Proven work experience as a Duty Officer, Front Office representative or similar role

• Proficiency in Microsoft Office Suite

• Solid written and verbal communication skills

• Excellent Customer service attitude and interpersonal and communication skills.

• Ability to work collaboratively to build and facilitate strong internal relationships.

• Able to work under pressure, prioritise workload and meet deadlines.

• Good organisational, planning and time management skills with attention to detail and accuracy when completing tasks.

• Flexible approach to working hours

• Understanding of the Trust commitment to EDI & Safeguarding

About Us

We are a well-established and forward-looking charity with a long and highly regarded record of delivering a broad range of community-based activities and services. Our work focuses on the key themes of; Football & Education, Health & Wellbeing, Social Inclusion, enhanced by community facilities and supported by a business services department.

Our Vision:

One goal – healthier, happier, stronger communities.

Our Mission

To expand the Watford FC family by providing opportunities in Hertfordshire and London, to enrich people’s lives, create special memories, and enable positive futures.

Our Values

To be honest, reliable, and trustworthy -Integrity. To be inclusive in all our decision-making -Inclusivity. To be bold and creative in the way we work -Innovation.

Our Culture:

We are a values-based and vision-driven charity, who put our people and our beneficiaries at the heart of everything we do and why we do it.

Benefits of Working for Us

• Chance to join an award-winning charity and work alongside colleagues who are determined to utilise the positive power of sport, physical activity and learning for social good.
• Friendly working environment
• Employee Assistance Programme
• Investors in People accreditation
• Opportunity to benefit from a range of training and development opportunities
• Free gym usage at our two Community Centres
• Flexible working environment
• Staff kit
• 25 days of Annual Leave entitlement plus bank holiday’s
• Trust pension scheme
• Birthday leave
• Milestone recognition awards
• On-site parking available

Our Commitment to You

Equality, Diversity & Inclusion (EDI):

We are dedicated to fostering a diverse and dynamic working environment by building a team that represents a variety of backgrounds, perspectives, and skills. We are an equal opportunities employer and welcome applications from all sections of the community.

Safeguarding:

We provide a safe and secure environment for all. We believe Safeguarding and promoting the welfare of children & adults is everyone responsibility. Everyone in the organisation has a role to play, to ensure that Trust policies, procedures and practices in regard to safeguarding are followed.

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