Community Centre Receptionist & Duty Officer – Part Time

Watford FC Community Sports and Education Trust; Watford; Hybrid; GBP 12,000 - 14,000; Part time

Benefits offered by this job

Free gym usage at Cedars Centre

On-site parking

Flexible working environment

Birthday leave

Staff kit

Pension scheme

Job summary

Watford FC Community Sports and Education Trust seeks a part-time Receptionist / Duty Officer for Cedars Youth and Community Centre in Watford. You will deliver first-class customer service, manage bookings using the Xn Leisure system, handle payments, and support daily centre operations.

You will promote activities, maintain accurate records, and work with the Centre Manager to support income generation and community programmes.

Qualifications

• Proven work experience in a receptionist/front desk/duty officer role
• Excellent customer service attitude and strong communication skills
• Solid written and verbal communication and ability to build relationships
• Organised, detail-oriented and able to manage bookings and payments

Responsibilities

• Provide high quality customer service to centre visitors
• Keep customer records up to date manually and electronically
• Use the Xn Leisure system for bookings, payments and diary management
• Promote the centre and activities to increase income streams
• Support the Centre Manager with day-to-day running
• Open and close the centre following procedures
• Maintain an orderly, tidy office environment

Skills

Proven work experience in front office

Excellent customer service

Strong written and verbalcommunication

Interpersonal skills

Ability to work under pressure

Organisational and time management

Flexible working hours

Commitment to EDI & Safeguarding

Tools

Microsoft Office Suite

Job description

Watford FC Community Sports and Education Trust seeks a part-time Receptionist / Duty Officer for Cedars Youth and Community Centre in Watford. You will deliver first-class customer service, manage bookings using the Xn Leisure system, handle payments, and support daily centre operations.

You will promote activities, maintain accurate records, and work with the Centre Manager to support income generation and community programmes.