Concierge

Notting Hill Genesis; England; On-site; GBP 20,000 - 25,000; Part time

Benefits offered by this job

Excellent annual leave allowance

Enhanced parental pay

Employee assistance services

Health cash plan

Staff discounts

Interest-free loans

Cycle to work scheme

Life Assurance

Job summary

A housing association in England seeks a dedicated Concierge to provide exceptional customer service at the community center. The role involves assisting visitors, managing bookings, and ensuring a safe environment. Ideal candidates will have excellent communication skills, a professional attitude, and effective IT skills. Work hours are 20 per week, Monday to Friday, with the potential for evening or weekend shifts. Join us to enjoy great benefits and opportunities for professional growth.

Qualifications

• Strong telephone manner and professional email communication.
• Capability to work autonomously and manage multiple priorities.
• Experience in providing customer service in a fast-paced environment.

Responsibilities

• Provide high-quality customer service to community center users.
• Act as liaison between residents and property management.
• Coordinate daily operations of the community center.
• Manage bookings and essential supplies for the center.
• Monitor safety and uphold cleaning standards.

Skills

Effective IT skills including MS Office skills

Excellent communication skills

Professional attitude to service provision

Ability to multitask

Education

Potential qualification requirement

Job description

Join to apply for the Concierge role at Notting Hill Genesis.

Provide a professional, secure and well-maintained reception desk, presenting a high standard of service for visitors. Be the customer champion by delivering a consistent and customer‑focused receptionist service that achieves high levels of customer satisfaction.

Working hours: 20 hours per week, Monday to Friday, 10:00 AM – 4:00 PM (including a 1‑hour lunch break), with occasional evening and weekend shifts.

How you’ll do it

• Providing high‑quality customer service to a variety of centre users including diagnosing issues, providing advice, giving instructions and resolving basic or complex issues.
• Acting as an effective liaison between residents, estate management and property management teams/contractors.
• Coordinating the day‑to‑day running of the community centre.
• Responding to enquiries relating to the community centre in a timely and effective manner.
• Managing bookings for partner organisations and new hirers.
• Ordering essential stationery, cleaning products, and other necessary supplies as required.
• Regularly patrolling the centre to ensure safety and upholding/monitoring cleaning standards.
• Ensuring all risks are promptly dealt with or reported appropriately.
• Assisting the Communities and Social Value team in delivering an outstanding service to residents and centre users.
• Working to NHG’s Placemaking principles; estate management, community, people & brand to deliver the same consistent service to all residents regardless of tenure.

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

• Effective IT skills including MS Office skills (or similar programs for databases, reports and spreadsheets).
• Excellent communication skills (both verbal and written). Must have an excellent telephone manner and handle email responses professionally.
• Professional attitude to service provision.
• Ability to work on your own initiative and multitask in a fast‑paced environment.

This role is subject to a basic criminal record check (CRB) issued by the Disclosure and Barring Service (DBS).

What’s in it for you?

Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
• Enhanced maternity, paternity and adoption pay in addition to statutory entitlements (qualifying period may apply).
• Employee assistance – free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan.
• Staff discounts – access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more.
• Interest‑free loans – season ticket loan, tenancy deposit loan, and training loan.
• Cycle to work scheme.
• Life Assurance four times annual salary.

All about us

Notting Hill Genesis is a not‑for‑profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline, and we employ around 1,500 staff.

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer among other diversity commitments.

To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/

Selection Process

Step 1: If you are interested, please send your application now! Closing date is 4 January

Step 2: Successful candidates will be asked to do an assessment.

Step 3: Successful candidates will be invited to interview.

Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via [e-mail].

Should a redeployee apply for this role, their application will be considered before any others.

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.